About this role
The work we do matters!
Hiring Agency:
Labor - Agency 23
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
We are looking for an individuals who is customer focused, detail-oriented, an effective communicator and enjoys working in a team-oriented environment. If this sounds like you...apply today!
Here's what we have to offer!
• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
What you'll do:
Assist unemployment insurance claimants and employers with navigating the NEworks systems and provide technical support by guiding and coaching in the filing of initial, additional, and weekly claims for unemployment insurance benefits.
Receive and respond to telephone, email and/or in-person inquiries from claimants, employers, other agencies, and the general public about the unemployment insurance program; interpret state and federal unemployment insurance laws, agency rules, regulations, policies and procedures.
Explain services, procedures, agency rules and regulations, options, and benefits to customers by interpreting state and federal unemployment insurance laws. Discuss NDOL and American Job Center services and refer accordingly.
Pre-screen claims by gathering and assessing key database information on individuals' type and location of employment and applying Nebraska, federal and state laws to make decisions.
Collect, record and store claimant demographics and employment history, along with appropriate occupational classification codes, and enter respective data into a computer database.
Retrieve, review, and verify all client personal and employment information data for accuracy and completeness and update as required.
Assist in the adjudication of issues and claims.
Conduct periodic eligibility review interviews with unemployed individuals regarding ability and availability to work in person and over the phone; if needed, take necessary action.
Assists in monitoring of scanning terminal, fax terminal and Enterprise Management System to ensure system continuity. Upload incoming documents into the NEworks system.
Review, batch and forward all claims (employer and claimant correspondence) for appropriate action. Complete and submit supplemental documentation.
Other duties as assigned.
Location: Grand Island Career Center, 203 East Stolley Park Rd, Suite A, Grand Island (On-site)
Schedule: 8am-5pm; Monday-Friday
Requirements / Qualifications:
Minimum Qualifications: Training or experience in areas such as public contact, customer service, call center and/or performing office/clerical procedures, including the use of personal computer, associated software, and office equipment.
Preferred Qualifications: Associate's degree in business administration, marketing, human resources, social services or related field. Experience working as a customer service representative.
Other Qualifications: Spanish/English bilingual language skills preferred.
Knowledge, Skills and Abilities
Skilled in: interviewing to collect elicit essential information; accurate data entry; organizing and filing workload.
Ability to: investigate and analyze data to determine facts and draw reasonable conclusions; use computer in daily tasks; interpret written information and forward to appropriate parties; respond in a timely manner to deadlines; interact effectively with customers from varying backgrounds; work under limited supervision; regular and reliable attendance required.
If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Other facts
About State of Nebraska
The Nebraska Department of Transportation (NDOT) enhances quality of life
through a convenient, safe, and innovative transportation system. We are responsible for the planning, development, design, construction, maintenance and administration of the state highway system and airports.
What you'll do
- Assist unemployment insurance claimants and employers with navigating the NEworks systems and provide technical support. Conduct eligibility reviews and assist in the adjudication of claims while ensuring accurate data entry and compliance with regulations.
Ready to join State of Nebraska?
Take the next step in your career journey