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As the Licensing and Tax Supervisor (Office Specialist II Supervisor) at the Bureau of Alcoholic Beverages and Lottery Operations (BABLO), you will play a key role in administering a statewide liquor licensing and excise tax program that generates more than $20 million annually in revenue for the State of Maine.

JOB DESCRIPTION:

This work supports public safety and the effective operation of state government by ensuring that liquor licenses, excise taxes, and administrative violations are handled consistently and accurately. This is advanced-level regulatory and supervisory work that offers opportunities for career development and advancement, both within BABLO and across Maine state government.

RESPONSIBILITIES:

• Supervise a team of 5 licensing associates and 4 tax examiners, providing training, assigning work, reviewing time sheets, and completing performance evaluations
• Oversee day-to-day licensing and excise tax workload to ensure timely, accurate processing and consistent coverage of phone queues and shared inboxes
• Establish and maintain standardized workflows that support staff training and ensure efficient, consistent completion of work
• Support administration of the enterprise licensing system by coordinating with the vendor and configuring the system to meet staff and public needs
• Manage excise tax audit activities to prioritize risk, allocate staff resources effectively, and support program goals
• Represent the Division publicly, including working with municipalities, state agencies, and industry stakeholders, and provide operational updates and recommendations to BABLO leadership
• Coordinate administrative hearing and consent agreement processes for licensing and enforcement matters
• Assist with the review and development of statutes, rules, and administrative policies affecting liquor licensing and excise tax programs

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED: 

• Knowledge of the principles of organization.
• Knowledge of the principles of office management.
• Knowledge of bookkeeping principles and practices.
• Knowledge of State of Maine rulemaking processes and procedures.
• Knowledge of federal grant procedures.
• Ability to compose, review, and edit complex and/or technical business correspondence.
• Ability to use discretion and judgment in dispensing information.
• Knowledge of budgetary procedures.
• Knowledge of basic investigative principles, practices, and techniques.
• Ability to develop budgets and work programs.
• Ability to initiate, coordinate, implement, and evaluate administrative activities.
• Ability to assess need for capital expenditures and make recommendations.
• Ability to review proposed/enacted laws for appropriateness and feasibility, and to identify problems.
• Ability to plan, organize, administer and proctor licensure examinations.
• Ability to analyze solutions, reach logical conclusions, and make sound recommendations.
• Ability to apply to non-routine individual cases an explanation and interpretation of applicable rules, regulations, and policies.
• Ability to understand and promote management goals as they affect day-to-day and long term operations.
• Ability to effectively plan and adjust work operations to meet planned and unexpected change.
• Ability to effectively represent the organization at internal and external meetings.
• Knowledge of supervisory principles, methods, and techniques.
• Knowledge of interviewing principles and techniques.
• Knowledge of the principles of organization.
• Knowledge of teamwork principles and strategies.
• Ability to work with timelines and schedules.
• Ability to listen to and understand information and ideas presented.
• Ability to use discretion and judgment in dispensing information.
• Ability to plan, assign, instruct, review, and monitor the work of support staff.
• Ability to effectively schedule the work
• Ability to instruct others and plan, prioritize, and assign work.
• Ability to maintain confidentiality.
• Ability to understand and implement complex oral and written instructions.
• Ability to conduct research, gather information, and analyze results to reach a conclusion and/or make recommendations.
• Ability to initiate, coordinate, implement, and evaluate administrative activities.
• Ability to coordinate and integrate the work activities and resources of several projects and/or operational pieces.
• Ability to effectively interact with others of widely divergent backgrounds, interests, and viewpoints.
• Knowledge of Maine Performance Management and Appraisal System.
• Knowledge of Civil Service system.
• Knowledge of applicable collective bargaining agreements.
• Knowledge of human resource laws, polices, and practices.
• Ability to accomplish the quality/quantity of work within set expectations.
• Ability to exercise good judgment in appraising situations and making decisions/recommendations.
• Ability to effectively delegate work as appropriate.
• Ability to develop and recommend operational improvements.
• Ability to effectively coach employees and conduct performance appraisals.
• Ability to adapt processes/procedures to meet new and/or changing work requirements.
• Ability to establish operational priorities, procedures, and quality assurance mechanisms.
• Ability to coordinate and integrate work objectives among several projects and/or operational units.
• Ability to effectively plan and adjust work operations to meet planned and unexpected change.
• Ability to understand and promote management goals as they affect day-to-day and long term operations.
• Ability to analyze personnel, operational, and organizational issues and problems; and develop timely and economical solutions.
• Ability to establish program objectives and/or performance goals and assess progress.

MINIMUM QUALIFICATIONS:

Training, education, or experience in administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks at the statewide level that are broad in scope or functionally diverse, and 2) the ability to use independent judgment, initiative, and decision making on complex administrative matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I, Office Associate II and Office Specialist I.

Preference will be given to candidates with the following skills or experience:

• Experience supervising staff, including assigning work, training employees, and completing performance evaluations.
• Experience with auditing, or finance.
• Experience developing or improving administrative workflows, or procedures.
• Experience working with software systems or databases used to manage licensing, tax reporting, or other business workflows.
• Experience interpreting and applying statutes, rules, policies, and procedures.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.