About this role
Job Requisition ID: CS53003
BPIS: 12426, 13476, 13891
Closing Date: 02/09/2026
Agency: Department of Healthcare and Family Services
Class Title: OFFICE COORDINATOR - 30025
Skill Option: Keyboarding
Bilingual Option: None
Salary: Anticipated monthly salary $4,128; Full range $4,128 - $5,450
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 3
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position overview:
The Department of Healthcare and Family Services (HFS)’s, Division of Child Support Services is seeking to hire a highly qualified and motivated individual to join our Administrative Coordination Clerical unit in the role of Office Coordinator. This position will gather data via face-to-face interviews and other sources in addition to reviewing, preparing, and establishing modification and enforcement court orders of child support accounts.
The ideal candidate will have excellent communication, organizational, and analytical skills to be successful in performing the operations of the Administrative Coordination Clerical unit.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Essential Functions
- Under direction, performs complex and specialized procedures to achieve the service of orders or to otherwise dispose of referrals
- Reviews and analyzes accounts through the comparison of Healthcare and Family Services' (HFS) computer records and Clerk of the Court records to determine correct information
- Gathers information and issues notices to clients and responsible relatives whose accounts meet established guidelines
- Gathers information and issues referrals for accounts in need of adjustments to designated staff and referrals for cases in need of legal action to attorney for Child Support Specialists
- Establishes and monitors tracing procedures to monitor status of notices, services, and other work in progress
- Keyboards letters, forms, records, and other documents relative to operations
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to (2) two years of secretarial/business college, or completion of high school and (2) two years of related office experience, or (2) two years of independent business experience
- Requires the ability to keyboard accurately at 30 WPM.
Conditions of Employment
- Requires completion of a background check and self-disclosure of criminal history
- Requires the ability to utilize and maintain state issued equipment such as a laptop
- Requires the ability to travel in the performance of duties, with overnight stays as appropriate
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Employment Condition 10
Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Headquarter Location: 607 E Adams St, Springfield, IL 62701
Work County: Sangamon
Email: [email protected]
Posting Group: Office & Administrative Support
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Other facts
About State of Illinois
DCFS is responsible for protecting children and strengthening families through the investigation and intervention of suspected child abuse. If you suspect a child is being maltreated or a family is in need of help, call the Child Abuse and Neglect Hotline at 1-800-25-ABUSE. All calls are confidential. The Hotline is staffed 24 hours a day.
What you'll do
- The Office Coordinator will gather data through interviews and prepare court orders for child support accounts. They will also review accounts and issue notices to clients and responsible relatives.
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