About this role
Job Requisition ID: 53153
Closing Date: 02/10/2026
Agency: State Employee Retirement System
Class Title: INFORMATION SERVICES SPEC I (21161), Option C - Upward Mobility
Skill Option: Client Services - Information Technology
Bilingual Option: None
Salary: Anticipated Starting Salary $5,637.00 monthly; Full Range 5,637.00 - $8,026.00 monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
We invite qualified applicants to apply for the position of Information Services Specialist I in the Information Technology Division at State Retirement Systems (SRS). This position provides user support for the Agency while focusing on customer service. It provides support by answering customer questions and troubleshooting technical issues involving varying types of hardware and software. Installing and maintaining workstations and other utilities and protocols to complete the business functions at SRS. This position is an entry level position into the Information Technology field and will give the candidate the opportunity to learn and progress in the field of technology. The ideal candidate for this position can prioritize tasks and should be organized. They should also have excellent communication skills and be self-motivated. SRS is conveniently located on the west side of Springfield with free parking on-site.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Essential Functions
- Performs first level help desk functions, including answering help line calls, performing first level problem diagnostics, problem escalations, and problem tracking and reporting for all IT applications and system support functions for internal and external customers.
- Answers questions from Agency staff; assists in the review and evaluation of new hardware and software technology; assists with the assessment and review of user requests for new PC software; assists with the gathering of user requirements, testing, implementation, documentation, and maintenance of PC/Laptop/Printer/Scanning systems.
- Assists users by providing support with software packages such as Microsoft Office Suite, Windows 10/11, Adobe products, and SRS developed systems.
- Establishes and maintains basic configurations ensuring compliance with Agency security considerations, performance requirements, and established standards.
- Performs the process of duplicating new OS installations for efficient on-site installations of desktop/laptops. Performs on-site installations of desktop/laptops; assists with device installations and software maintenance. Maintains desktop/laptop operating system by applying updates and fixes. Provides support for complex computer functions including configuration, installation, and support of network devices including printers, scanners and computers.
- Attends training courses as needed or as assigned and approved by management.
- Performs other duties as required or as assigned which are reasonably within the scope of the duties enumerated above.
Specialized Skills
- Requires one (1) year of professional experience providing help desk support to technology users.
- Requires one (1) year of professional experience supporting Windows desktop/laptop operating systems and desktop software such as Microsoft Office products.
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to completion of two years of college with course work in computer science or directly related field; or satisfactory completion of an agency sponsored training program.
- Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of specific proficiency tests and training programs.
Preferred Qualifications
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Prefers one (1) year of professional experience providing help desk support to technology users.
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Prefers one (1) year of professional experience supporting Windows desktop/laptop operating systems and desktop software such as Microsoft Office products.
Employment Conditions
- Requires the ability to work with small objects such as small screws, memory chips, cable connections, etc.
- Requires the ability to work outside of normal hours to meet deadlines.
- Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
- Requires ability to travel in the performance of duties, with overnight stays as appropriate.
- Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: 8:00a.m. - 4:30p.m., Monday - Friday
Headquarter Location: 2101 S Veterns Pkwy, Springfield, Illinois, 62704
Work County: Sangamon
Agency Contact: Jenny Reichart
Email: [email protected]
Phone #: 217-785-6955
Posting Group: Science, Technology, Engineering & Mathematics
This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
STATE OF ILLINOIS BENEFITS
As a State of Illinois employee, you receive a comprehensive benefits package including:
- Competitive Group Insurance benefits including health, life, dental and vision plans.
- Flexible work schedules (when available and dependent upon position).
- 10 -25 days of paid vacation time annually (10 days for first year of state employment).
- 12 days of paid sick time annually which carryover year to year.
- 3 paid personal business days per year.
- 13-14 paid holidays per year dependent on election years.
- 12 weeks of paid parental leave.
- Pension plan through the State Employees Retirement System.
- Deferred Compensation Program – voluntary supplemental retirement plan.
- Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.
For more information regarding State of Illinois Benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
The purpose of State Retirement Systems is to provide an orderly means whereby aged or disabled employees may be retired from active service, without prejudice or hardship, and to enable employees to accumulate reserves for themselves and their dependents for old age, disability, death and termination of employment, thus effecting economy and efficiency in the administration of the State Government.
Other facts
About State of Illinois
DCFS is responsible for protecting children and strengthening families through the investigation and intervention of suspected child abuse. If you suspect a child is being maltreated or a family is in need of help, call the Child Abuse and Neglect Hotline at 1-800-25-ABUSE. All calls are confidential. The Hotline is staffed 24 hours a day.
What you'll do
- This position provides user support for the Agency while focusing on customer service, including answering customer questions and troubleshooting technical issues. It also involves installing and maintaining workstations and other utilities to complete business functions.
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