Position Overview

Assists in maintaining a Statewide 24-hour Long-Term care abuse/neglect hotline. Receives complaints against Long-Term Care facilities, hospitals, home health agencies, ambulatory surgical treatment centers, end state renal disease centers, hospice agencies, rural health clinics, sub-acute facilities, and unlicensed nursing homes. Interviews callers in order to determine if complaint/concerns pertain to regulatory non-compliance for any of the programs served or if caller needs referral to another agency.  Enters call information into central database as to type of caller and nature of each allegation.

Benefits Statement

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 paid sick days annually which carryover year to year
•  3 paid personal business days per calendar year (pro-rated dependent on start date)
• 13-14 paid holidays per year
• 12 weeks of paid parental leave
• Employee Assistance Program and/or mental health resources

These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

•  Assists in maintaining a Statewide 24-hour Long-Term care abuse/neglect hotline.
• Serves as Staff Assistant to the Central Complaint Registry Program Administrator.
• Completes Complaint Narrative, outlining each allegation.
• Conducts ongoing research of State and Federal codes of regulation in order to remain familiar with any changes or updates.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in public or business administration.
• Requires one year of professional experience in a public or private organization, or completion of an agency-approved professional management training program.

Preferred Qualifications

• Two years' of work experience in Microsoft Word, and spreadsheet applications (i.e., Microsoft Word, Microsoft Outlook, Excel, PowerPoint, Smartsheet).
• Two years' of experience preparing complex written and oral reports.
• Two years' of experience preparing correspondence in professional manner consistent with applicable policies and procedures.
• Extensive knowledge of office practices, procedures, and programs.
• One year experience working on a hot line.

About the Agency

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety.  With an annual budget of $600 million in state and federal funds, 8 regional offices, 3 laboratories and over 1,100 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury.