Department

Department of Human Services

Division

Social/Human Services

Salary

$83,319.00 - $94,319.00

Job Profile

JC-02824400-77 - Senior Case Work Supervisor (RIASSE L580 DHS BHDDH DOC)

Scheduled Work Days & Work Hours

Monday - Friday, 8:30 am - 4:00 pm

35 Standard - Non-Standard

Restricted/Limited to the leave of prior incumbent.

Opening Date

January 24, 2026

Closing Date

February 2, 2026

Job Requisition Number

JR100456 SR CASE WORK SUPERVISOR (Open)

Pay Grade

C00A30 A

Classification

Senior Case Work Supervisor

Class Definition

GENERAL STATEMENT OF DUTIES: As assigned, to be responsible for the supervision of a professional and/or non-professional social work staff engaged in providing a program of social welfare services such as public assistance, child welfare, clinical social casework services in a hospital setting, or other comparable programs in social welfare services and to assist in the coordination of such services with local city and town social welfare services; or, as assigned, to provide consultative services to field and staff service personnel to insure full utilization of an agency’s resources in carrying out the provisions of an assigned social welfare service program; and to do related work as required.

SUPERVISION RECEIVED: Works under the administrative supervision of a superior who outlines policies, methods and procedures, gives technical assistance as required, and reviews work upon completion through conferences and submitted reports.

SUPERVISION EXERCISED: Plans, supervises, reviews and coordinates the work of a professional and/or non-professional social work staff; provides administrative review of work performed through jointly planned individual and staff conferences and submitted reports for results obtained and conformance to accepted social case work principles and practices, laws, and agency policies, rules and regulations.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

• In an assigned area of the State consisting of several district offices, to be responsible for the supervision of a professional and/or non-professional social work staff engaged in providing a program of public assistance services, including old age assistance, aid to dependent children, aid to the blind and aid to the disabled; or;
• As assigned, to be responsible for the supervision of a professional and/or non-professional social work staff engaged in providing a program of child welfare services including child-parent relationship, juvenile behavior, foster home finding and foster home care, services to children in their own homes, protective services, day care, adoption investigation and placement, special court investigations including adoption and child marriages, and other related services necessary for the protection of homeless, dependent, and neglected children in the community; or,
• As assigned, to be responsible for the supervision of a group of professional and/or non-professional social work staff, assigned to clinical teams, engaged in the application of social casework techniques, in collaboration with medical and para-medical professions, in the diagnosis and treatment of patients or persons in a clinical setting in a hospital (such as the Rhode Island Medical Center); or,
• As assigned, to provide consultative services to field and staff service personnel to insure full utilization of an agency’s resources in carrying out the provisions of an assigned social welfare service program such as a public assistance program involving consultative services on rehabilitation and employment, staff training, and policies and procedures, or, a statewide mental health or public health program involving consultative services with the objective of removing or alleviating social, emotional or environmental problems of patients and promote their return to a normal and effective pattern of living; or
• As assigned, to be responsible for the supervision of a professional and/or non-professional social work staff engaged in providing any other comparable level programs of social welfare services.
• To make administrative decisions on difficult case work problems and to provide the leadership and development of independent action necessary for case work supervisors to dispose of future case work problems of a similar nature.
• To be responsible for the effective operation of an in-service training program, through case work supervisors, by providing leadership and direction for the development of the abilities of staff members and by assisting them in their understanding of agency policies and procedures as well as the administrative and technical aspects of the assigned social welfare service program.
• To assist in the development and utilization of community resources to meet general and specific problems in the assigned program of social welfare services.
• To stimulate and provide for staff participation in the formulation of agency policies and procedures and in the interpretation of agency needs.
• To be responsible for and to participate in a program of public relations.
• To be responsible for the collection of statistical data for the preparation of specific reports and projects.
• To do related work as required.

REQUIRED QUALIFICATION FOR APPOINTMENT:

KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of social case work principles, practices and techniques and the ability to apply such knowledge in supervising an assigned social welfare services program or in providing consultative services to field and staff service personnel engaged in carrying out such a program; a through knowledge of individual emotional, behavioral and environmental patterns, as well as social and economic factors that contribute to personal maladjustment, illness and dependency; a thorough knowledge of the various provisions of federal and state laws as they relate to the assigned programs; a thorough knowledge of community resources and the ability to utilize them effectively; the ability to plan, supervise, and review the work of a professional and/or non-professional social work staff and to assist superiors in the evaluation of the effectiveness of an assigned social welfare services program; the ability to develop and direct an in-service training program in an assigned program area for a subordinate professional and/or non-professional social work staff; the ability to evaluate agency policies and procedures in an assigned social welfare service program; the ability to establish and maintain effective working relationships with superiors and associates, other public and private agencies, the community and the public; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through: possession of a Master’s Degree in Social Work from an accredited institution of higher education; and

Experience: Such as may have been gained through: at least two years full-time employment in a case work supervisory position in a public or private social case work agency hospital, institution, or mental health or public health program.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

The Tier 2 Senior Casework Supervisor is critical to the incident management process at DHS and is responsible for identifying system gaps and defects that prevent accurate and efficient eligibility determinations. The Senior Casework Supervisor is responsible for ensuring that tickets are triaged, tracked, and resolved. The Tier 2 unit, guided by the Senior Casework Supervisor, is key to ensuring that ‘broken’ cases are resolved in a timely manner. The Tier 2 unit provides resolution on cases for all DHS programs that escalated by DHS field offices. The Senior Casework Supervisor is expected to participate in Theme Meetings and design sessions where they will represent DHS and provide support in solutioning problems tickets and system enhancements. They will also play a key role in communicating system issues to DHS field staff. Preferred candidates will have a comprehensive knowledge of all DHS program policy; mastery of RI Bridges; exceptional customer services skills; demonstrated ability to coach and share knowledge, ability to communicate professionally at all levels of the agency; Microsoft Word, Excel, and PowerPoint skills.

The individual hired to fill this position will have access to Federal tax Information (FTI), as defined in IRS Publication 1075, and, as such, must undergo a national fingerprint background screening in accordance with the criteria set forth in regulation 220-RICR-40-00-2 (IRS Publication 1075 – Background Check Process and Criteria), available at https://rules.sos.ri.gov/regulations/part/220-40-00-2. Additionally, the individual is being hired to an E-Verify site which contains FTI and must have their employment eligibility validated through E-Verify.

https://www.e-verify.gov/sites/default/files/everify/posters/IERRighttoWorkPoster.pdf

https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPosterES.pdf

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
 

Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.