About this role
Position Number: 22104046
County: Pulaski
Posting End Date: [[postingEndDate]]
[[section]] Hiring Official: Lee Honorable
Job Summary: The Quality Assurance Coordinator is responsible for investigating allegations of abuse, neglect and exploitation regarding residents of Psychiatric Residential Treatment Facilities (PRTF). This positions conducts investigations and interviews witnesses to determine whether the allegations result in individuals being placed on the Adult and Long-Term Care Facility Maltreatment Registry.
Preferred Qualifications: 3-5 years experience
Must have skills:
-Experience conducting investigations into allegations of abuse, neglect, and exploitation.
-Knowledge of preparing and presenting evidence and testimony in administrative hearings or a courtroom setting.
-Background in developing and maintaining case management systems.
-Ability to compile information into report form and clearly communicate investigative findings.
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Job Series: Program Operations – Quality Assurance
Classification: Quality Assurance Coordinator
Class Code: PQA01P
Pay Grade: SGS07
Salary Range: $57,351 – $84,879
Job Summary
Primary Responsibilities
Knowledge and Skills
Minimum Qualifications
Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.
Minimum of 4 years of progressively responsible experience in quality assurance or quality control environments.
Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Other facts
About State of Arkansas
The Arkansas Department of Corrections is committed to public safety and providing professional management solutions and evidence-based rehabilitative initiatives for offenders.
What you'll do
- The Quality Assurance Coordinator is responsible for investigating allegations of abuse, neglect, and exploitation in Psychiatric Residential Treatment Facilities. This role includes conducting interviews, preparing reports, and ensuring compliance with quality standards.
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