SI
Operations & Support Analyst
full-time•Hebron
About this role
We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we’d make a great team:
- Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
- Work-life balance. We work a typical Monday-Friday 8a-5p work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO. And take advantage of our hybrid work model, by working from home 2 days per week.
- Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. We offer an on-site gym and an annual wellness program. Our corporate office is also a nicotine-free facility.
POSITION RESPONSIBILITIES:
- Monitor and analyze system performance, network traffic, and application uptime using enterprise monitoring tools.
- Identify and resolve operational issues and escalate complex problems to senior IT staff as needed
- Provide day-to-day support for servers, systems, backups, cloud services, and enterprise applications
- Maintain IT operations documentation, including standard operating procedures (SOPs), incident reports, and runbooks
- Participate in IT incident, change, and problem management processes
- Collaborate with cross-functional teams to improve system reliability and service delivery
- Perform root cause analysis and implement preventive measures to minimize future outages
- Assist in patch management, system upgrades, backups, and disaster recovery testing
- Track and report key performance metrics and service levels for IT systems and services
- Support compliance, audit, and security initiatives by maintaining operational controls and logs
POSITION REQUIREMENTS:
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
- 2–5 years of experience in IT operations, systems support, or infrastructure monitoring
- Proficiency with monitoring tools (e.g., Splunk, SolarWinds, Nagios, Datadog, or similar)
- Strong understanding of IT infrastructure (servers, networking, cloud, virtualization, storage)
- Familiarity with ITIL processes and service management frameworks
- Excellent troubleshooting and communication skills
THE COMPANY:
Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!
EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.
#IND3 #LI-CF1
What you'll do
- The Operations & Support Analyst will monitor and analyze system performance, network traffic, and application uptime. They will also provide day-to-day support for servers, systems, backups, and cloud services.
About State Industrial - Recruiting
State Industrial Products brings you the chemical products and maintenance solutions needed to keep the building operating at its peak. We develop, manufacture and distribute high-quality air care, cleaning, drain, warewash, water treatment, sewage maintenance, and sanitizing products for commercial and industrial marketplaces. State’s field service team ensures that every program in your facility is efficient, optimized, and reliable.
State Chemical Solutions and State Cleaning Solutions are divisions of State Industrial Products.
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Frequently Asked Questions
What does a Operations & Support Analyst do at State Industrial - Recruiting?
As a Operations & Support Analyst at State Industrial - Recruiting, you will: the Operations & Support Analyst will monitor and analyze system performance, network traffic, and application uptime. They will also provide day-to-day support for servers, systems, backups, and cloud services..
Is the Operations & Support Analyst position at State Industrial - Recruiting remote?
The Operations & Support Analyst position at State Industrial - Recruiting is based in Hebron, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Operations & Support Analyst position at State Industrial - Recruiting?
You can apply for the Operations & Support Analyst position at State Industrial - Recruitingdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.