POSITION OVERVIEW 

Work effectively as part of the Housekeeping service team to provide efficient and courteous service.  Primarily responsible for, but not limited to, cleaning and maintaining all corridors, vending areas, elevators and landings and service areas on guest floors, ensuring hotel's standards of cleanliness; providing linen supplies for room attendants and stocking floor closets; delivering and retrieving items requested by guests and leaders; and accounting for in-room private bar consumption and restocking. 

PRINCIPLE DUTIES AND RESPONSIBILITIES 

• Perform general cleaning duties. 

• Buff floors, shampoo carpets and furniture as needed. 

• Communicate any room damages/issues to Engineering and Housekeeping Office. 

• Occasionally move or rearrange guest furniture. 

• Deliver mattresses, cots, and cribs to guest rooms. 

• Strip guest rooms. 

• Provide shoe shine service as needed. 

• Report guest preferences to Housekeeping leadership team. 

• Following proper Lost & Found procedures to ensure lost items are immediately reported when found. 

• Check chemical containers. 

• Remove in room dining service trays from guest floor landings to proper designated area. 

• Speak with others using clear and professional language. 

• Be a team player by supporting team to reach common goals and know, comply with, and enforce all hotel and departmental standards, policies, and procedures.   

• Multi-task in special projects. 

• Ensure all equipment and facilities are functioning properly and report any malfunctions according to standards. 

• Inspect the rooms and report appropriately on their status. 

• Clean, vacuum and dust the rooms to ensure that they are in a spotless nature for the occupancy of the guests. 

• Take inventory of and restock in room private bars. 

• Verify product dating and implement FIFO (first in, first out) rule to reduce waste or perishable items. 

• Record consumed items in point of sale system to charge accurately.  

• Inspect private bar centers for functionality and clean refreshment centers. 

• Stock and maintain the private bar cart. 

• Assist with unloading and storing of orders from the storeroom. 

• Dispose of trash, straighten office, make keys, exchange dirty glasses and/or utensils, as needed 

• Operate cart through guest floors to assigned rooms. 

• Input real-time work orders via KYC and any guest concerns during interaction. Convey with clarity in KYC any and all guest opportunities. 

• Perform any other reasonable projects and duties as requested by the leadership team. 

• Consistently conduct oneself in a professional manner at all times and work professionally with colleagues and team leaders with a team minded approach. 

• Attend pre-shift meetings to learn shift details, including property and guest expectations. Participate and attend all required meetings. 

• Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. 

• Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times.  Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service.  Provide courteous, friendly and efficient service to all internal and external guests.  Thank guests with genuine appreciation. 

• Identify opportunities to optimize performance and create value by challenging existing processes; encouraging innovation and driving necessary change. 

• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind.  Immediate follow-up with a leader is expected. 

• Establish and maintain open, positive, collaborative, and professional internal and external relationships.  Develop lasting relationships with guests and to secure repeat business.  Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience. 

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. 

• Ensure compliance with hotel policies, procedures, and standards with self and colleagues. 

• Ensure uniform and personal appearance are clean and professional. 

• Maintain confidentiality of proprietary and guest information. 

• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars. 

REPORTING RELATIONSHIPS 

Reports to the Housekeeping Leaders and Director of Housekeeping of 1 Hotel Brooklyn Bridge. 

QUALIFICATIONS & SKILLS 
 REQUIRED: 

• Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills.  

• Passion for cleanliness and attention to detail. 

• Ability to communicate and comprehend English language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members. 

• Ability to learn and work with technology including devices such as computers, iPods and iPads. 

• Excellent time management skills and can work in a fast-paced environment.  

• An extremely honest person with a high level of integrity. 

• Good interpersonal skills. 

• Should possess and display high levels of energy since the job demands that you clean a varying number of rooms a day depending on business needs. 

• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.  

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 

• Stand, sit, kneel, or walk for an extended period across an entire work shift.  

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.  

• Ability to regularly lift, carry, push, pull and/or move up to 100 pounds occasionally, 50 pounds frequently and 25 pounds constantly.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

• Ability to follow directions and work in a team environment.  

• Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift gears at a moment’s notice while being composed under pressure. Doesn’t show frustration when dealing with upset guests or team members. 

• Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.  

• Genuinely cares about people, demonstrates real empathy with the joys and pains of others. 

• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture. 

• Flexibility to meet the demands of a 24-hour operation.  Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property. 

PREFERRED: 

• High School diploma or equivalent level of experience. 

• Multi lingual