Senior Customer Service Advisor - Sales

Do you have a passion for working with people? Are you based in the Congleton area?

Jewson  a leading building materials distributor in Northern Europe, is looking for a Senior Customer Service Advisor - Sales who's as passionate about great service and Sales as we are.

The Senior Customer Service Advisor - Sales will partner the trade by understanding and responding to our customer’s individual needs, delivering fast, focused and fantastic customer service that exceeds expectations.  You will be responsible for building lasting relationships by providing the right solutions and maximising sales and profitability

What you’ll be doing: 

• Understand our approach to pricing and seek out ways to maximise margin in a credible way 

• Support business initiatives to increase sales, margin & service as required 

• Acknowledge every customer, ascertain their needs and wow them with quick and efficient service

• Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs

• Provide advice on products and solutions with particular attention to cross-selling packages and services

• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions

Working hours are 07.00 to 16.30 Monday to Friday and every other Saturday morning 08:00 – 12:00

What you’ll need to have: 

• Strong Sales and Customer Service skills and experience

• Resilience

• Pride in the working environment and diligence in maintaining first class standards to wow our customers

• Industry experience is desirable but not essential

What’s in it for you:

• Discretionary bonus

• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.

• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support

• Generous employee discounts

• Access to discounts with hundreds of your favourite high street and online retailers

• Retirement savings plan

• Life assurance

• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

 Why STARK? 

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.  

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today! 

What's next… 

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. 

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. 

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.