Summary
Location
Swindon, Chippenham
Type
part-time
Are you the employer? Manage your company page directly.
About this role
Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.
Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays)
The role involves regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5-tonne van, along with the ability to carry out physical tasks safely.
Schedule: Part-time, 24 hours per week, with flexibility to work either three full days or five part days, preferably including Mondays and Tuesdays.
Key Responsibilities
Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
Maintain stock levels, carrying out regular stock counts
Work with colleagues to suggest opportunities for improvement
What’s in it for you?
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Employee Discount
Refer a Friend scheme
Wellbeing Centre via WorkPerks
New Reward and Recognition programme – launching soon!
Required Skills and Experience
Previous industry experience preferred but not essential
Experience in a customer facing environment
Passion for working with people
A positive can-do attitude
About us
At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Other facts
About STARK Building Materials UK
With branches from the Scottish Isles to Penzance, you’re never far away from great service, expert advice and the highest quality timber, building materials and services from Jewson.
Since opening our first branch in 1836, we’ve expanded to offer a wide range of supplies for all trades including building materials, roofing and landscaping. From the everyday essentials, such as bricks and timber to specialist equipment. You can also find kitchen and bathroom showrooms nationwide, as well as a trusted Tool Hire service. We are now part of STARK Building Materials UK.
What you'll do
- The role requires developing strong relationships with customers by understanding their needs, providing proactive advice, and processing orders using in-house systems. Responsibilities also include maintaining branch cleanliness, managing stock levels through regular counts, and suggesting process improvements.
Join Clera's Talent Pool
Get matched with similar opportunities at top startups
This role is hosted on STARK Building Materials UK's careers site.
Join our talent pool first to get notified about similar roles that match your profile.