STARK Building Materials UK logo
Customer Service Advisor
full-timeGlasgow

Summary

Location

Glasgow

Type

full-time

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About this role

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! 

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! 

Schedule:

This is a full-time role working Monday-Friday 7:30-1700, and every other Saturday from 08:00-12:00  

 

What You’ll Be Doing 

  • Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values 

  • Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible 

  • Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey 

  • Keep the branch looking clean and tidy, to make a great first impression on our customers 

  • Maintain stock levels, carrying out regular stock counts 

  • Work with colleagues to suggest opportunities for improvement 

 

 

What We’re Looking For 

Enthusiasm - Positivity and unyielding passion for the merchant world. 

Decency – Honesty, integrity, and mutual respect 

Team Spirit - A genuine desire to help others, working collaboratively and achieving results together. 

Pride - Dedication in producing top-notch results. 

 

What’s in it for you 

  • Competitive Basic Salary 

  • Performance Related Bonus 
    34 days holiday per year 

  • Retirement Savings Plan (Pension) – with Legal & General 

  • Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. 

  • Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway 

  • Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) 

  • Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover 

  • Refer a Friend scheme 

  • Wellbeing Centre via Work Perks 

 

 

 Why Choose Us? 

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations. 

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers. 

Professional Development - We are invested in your success! Can we add this instead? You have a real chance to progress- the only limits are your own Explore our apprenticeships, training, and mentoring programs designed to elevate your career. 

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks! 

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm 

 

What's Next 

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. 

 

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you! 

Other facts

Tech stack
Customer Service,Relationship Building,Proactive Advice,Order Processing,Stock Management,Team Collaboration,Communication,Problem Solving,Attention to Detail,Time Management,Sales Skills,Product Knowledge,Customer Account Management,Cleanliness,Organizational Skills,Enthusiasm,Decency

About STARK Building Materials UK

With branches from the Scottish Isles to Penzance, you’re never far away from great service, expert advice and the highest quality timber, building materials and services from Jewson.

Since opening our first branch in 1836, we’ve expanded to offer a wide range of supplies for all trades including building materials, roofing and landscaping. From the everyday essentials, such as bricks and timber to specialist equipment. You can also find kitchen and bathroom showrooms nationwide, as well as a trusted Tool Hire service. We are now part of STARK Building Materials UK.

Team size: 5,001-10,000 employees
LinkedIn: Visit
Industry: Wholesale Building Materials

What you'll do

  • The Customer Service Advisor will develop relationships with customers, understand their needs, and provide proactive advice and solutions. They will also process orders, manage stock levels, and maintain a clean branch environment.

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Frequently Asked Questions

What does a Customer Service Advisor do at STARK Building Materials UK?

As a Customer Service Advisor at STARK Building Materials UK, you will: the Customer Service Advisor will develop relationships with customers, understand their needs, and provide proactive advice and solutions. They will also process orders, manage stock levels, and maintain a clean branch environment..

Why join STARK Building Materials UK as a Customer Service Advisor?

STARK Building Materials UK is a leading Wholesale Building Materials company.

Is the Customer Service Advisor position at STARK Building Materials UK remote?

The Customer Service Advisor position at STARK Building Materials UK is based in Glasgow, Scotland, United Kingdom. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Service Advisor position at STARK Building Materials UK?

You can apply for the Customer Service Advisor position at STARK Building Materials UK directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about STARK Building Materials UK on their website.