About this role
As a Service Dispatch Supervisor, you will be the one our customers and dispatchers rely on to get service when they need it! You will oversee work orders to Service Technicians in response to customer requests. The Dispatch Supervisor is responsible for scheduling, organizing, and planning daily, weekly and monthly workload schedules and must be able to effectively coach employee's to be accountable for their daily Job responsibilities.
Responsibilities include:
- Oversee scheduling service calls and ensuring dispatchers provide work orders for Service Technicians according to urgency.
- Review jobs in service monitor to ensure they are dispatched and assigned as required in a timely fashion.
- Ensure dispatchers call customers in advance when techs are running late and or in transit.
- Oversee that dispatchers are assigning next days' work before their shift ends.
- Understand each technician and their skill set.
- Review scheduled work based on technician's availability.
- Communicate with other Dispatchers, Service Technicians and other departments.
Requirements:
- 4 year degree preferred.
- Minimum of 5 years dispatch experience preferred.
- 2 -3 years supervisory experience.
- Strong written and verbal communication skills.
- Computer proficiency.
As a Service Dispatch Supervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, and so, we are committed to your professional development. As we continue to grow, we will need more good people just like you, and you will find opportunities for advancement to roles of greater responsibility with us.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
* Medical coverage
* Dental coverage
* 401(k)
* Plus more!
Build a rewarding career with an industry leader! Apply now!
We are proud to be an equal opportunity employer and are committed to a drug and alcohol free environment.
Other facts
About Star Group, LP
Star Group is a leading energy and related home services provider specializing in the sale of home heating products and services to residential and commercial customers. We also service and sell air conditioning equipment and provide home security, plumbing and appliance services.
We are the nation's largest retail distributor of home heating oil, based upon sales volume, operating throughout the Northeast and Mid-Atlantic. Also over the last several years we have significantly grown our propane business. Currently we operate in 19 states, as well as the District of Columbia. Star Group is a publically traded company on the New York Stock Exchange, Inc. ("NYSE"), under the symbol "SGU”.
Operating via a decentralized network of local operations, our success has grown via a diverse collection of brands. Many of our operations started out as family owned businesses that joined the Star Group family by way of acquisition.
Our focus continues to be providing a superior customer experience at all points of contact to our customers and increasing our revenue generation and market share by geographic expansion and product diversification. As we move forward we continue to grow the services we provide, reinforcing our position as a premier home services provider.
What you'll do
- The Service Dispatch Supervisor oversees the scheduling of service calls and ensures timely dispatch of work orders to Service Technicians. They also coach dispatchers to be accountable for their job responsibilities.
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