About this role
Current Associates are not eligible for Retention or Sign On Bonuses.
Staples is business to business. You’re what binds us together.
Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.
What you’ll be doing:
- Manages a team of CSC associates which includes hiring, coaching, development, training and performance management.
- Optimizes efficiencies by leveraging individual and team strengths, delegate tasks to the appropriate level and driving consistency in process and support organization-wide.
- Consistently searches for ways to improve service by proactively seeking feedback from key business partners
- Chooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources.
- Proactively identifies and anticipates business partner needs, expectations and requirements
- Conducts research and manages special projects as necessary
- Understanding of the internal landscape, business logic and systems is essential.
- Participation in ad hoc projects as required by changing business goals and requests from Sales
- Overseeing escalated customer issues
What you bring to the table:
- Exceptional problem solver
- Ability to work with cross-functional groups
- Strong organizational and time management skills
- Ability to think strategically combined with ‘on your feet’ thinking
- Ability to multi-task
- Detail-oriented with a high level of personal accountability
- Ability to excel in a fast-paced environment and challenging atmosphere that presents a significant and consistent workload
- Strong customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects
Qualifications:
What’s needed- Basic Qualifications:
- High School Diploma or GED
- Minimum 2+ years of experience in a customer facing role
What’s needed- Preferred Qualifications:
- Management experience
- Project Management experience
- Experience working in sales organization(s), directly with Sales
- MS Office suite proficiency; advanced knowledge of Excel and Salesforce.com
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Other facts
About Staples Inc.
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
What you'll do
- The Customer Success Team Manager will manage a team of associates, focusing on hiring, coaching, and performance management. They will also optimize efficiencies and oversee escalated customer issues.
Ready to join Staples Inc.?
Take the next step in your career journey