About this role
Some of what you will do
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.
Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.
Specifically, you will
- Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
- Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
- Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
- Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
- Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
- Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.
Some of what you need
- 3+ years of prior customer service experience in retail is required.
- 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
- Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
- Strength and keen eye for visual merchandising.
Some of what you will get
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...
About the Team
Other facts
About Staples Canada
At Staples Professional, we offer more than just office supplies. We cater to all of your business supplies needs.
As the business-to-business division of Staples Canada, we work with companies of 20 or more employees to develop customized programs, provide dedicated account management, and offer a complete assortment of products and services to meet business needs.
We’re the leading supplier in Canada, working with our business partners to provide office supplies, technology products, facility supplies, furniture, and business services.
“We make buying office products easy,” is not just a brand promise, it’s a commitment to our customers.
To accomplish this, we provide a customizable online ordering system, excellent customer care, easy-to-browse catalogue, next day delivery capabilities and a dedicated sales organization designed to meet the needs of every type and size of business.
Or Experience the Staples Professional culture yourself and join our exciting team. https://careers.staples.ca
What you'll do
- The Retail Operations Supervisor will drive sales and operational excellence while providing exceptional customer service. They will oversee inventory management, merchandising standards, and support training and development of associates.
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