About this role
Staples is business to business. You’re what binds us together.
Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.
Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization. Success factors for this role include flexibility and efficiency across multiple contact channels (phone, email, or chat) while striving to deliver exceptional quality.
Start Date: March 2, 2026
What you’ll be doing:
Routinely interact with customers who require assistance resolving issues that may be complex or escalated
Perform research and determine optimal resolution
Provide timely follow-up and follow-through
Collaborate with multiple teams (internal and external)
Document details related to the nature of customer contacts
Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards
What you bring to the table:
Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
Readily takes action and steps up to handle tough issues, displaying a can-do attitude
Basic Qualifications:
Previous customer service experience
Distraction-free, designated workspace/home office
High Speed Internet
Ability to perform basic equipment troubleshooting and PC/hardware set up
Must be able to work an 8-hour shift within the hours of 8 AM to 8 PM Eastern.
Preferred Qualifications:
2+ years Customer Service experience within the past 5 years
High School Diploma or GED
Previous work from home experience
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Vacation Allotment and Holiday Schedule
- Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Other facts
About Staples Canada
At Staples Professional, we offer more than just office supplies. We cater to all of your business supplies needs.
As the business-to-business division of Staples Canada, we work with companies of 20 or more employees to develop customized programs, provide dedicated account management, and offer a complete assortment of products and services to meet business needs.
We’re the leading supplier in Canada, working with our business partners to provide office supplies, technology products, facility supplies, furniture, and business services.
“We make buying office products easy,” is not just a brand promise, it’s a commitment to our customers.
To accomplish this, we provide a customizable online ordering system, excellent customer care, easy-to-browse catalogue, next day delivery capabilities and a dedicated sales organization designed to meet the needs of every type and size of business.
Or Experience the Staples Professional culture yourself and join our exciting team. https://careers.staples.ca
What you'll do
- Customer Service Representatives interact with customers to resolve complex issues and provide timely follow-up. They collaborate with multiple teams and document customer interactions to ensure a seamless experience.
Ready to join Staples Canada?
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