About this role
Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.
After applying, you may have the opportunity to schedule an in-person interview within minutes.
Get great perks.
- Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program
- Associate discounts on in-store and online merchandise, services and warranty plans
- Discounts at hundreds of retailers, restaurants and more
- 401(k) plan with a company match
- Dental and vision insurance, full-time eligible for medical coverage
- And many more benefits
- Compensation based on qualifications and experience
Help both your customer and your store win.
- Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
- Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
- Engage in and identify customer needs for shipping and explain different shipping options
- Maintain the Shipping area to ensure efficient processing and storage of packages
- Ensure supplies required to process Ship and Returns are in stock
- Provide exceptional customer service to create a positive, inviting environment for customers
- Understand and use basic selling skills to engage and present solutions
- Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)
Essential skills and experience:
- Able to work a flexible schedule based on the store’s needs
- Must be able to engage with customers and understand their needs to drive additional sales
- Ability to lift/push/move materials up to the 100-pound range
- Strong attention to detail, organization, ability to multi-task and manage priorities
- Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
Staples does not sponsor applicants for work visas for this position.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Click here to learn more about the employee benefits, programs and perks offered at Staples!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Other facts
About Staples Canada
At Staples Professional, we offer more than just office supplies. We cater to all of your business supplies needs.
As the business-to-business division of Staples Canada, we work with companies of 20 or more employees to develop customized programs, provide dedicated account management, and offer a complete assortment of products and services to meet business needs.
We’re the leading supplier in Canada, working with our business partners to provide office supplies, technology products, facility supplies, furniture, and business services.
“We make buying office products easy,” is not just a brand promise, it’s a commitment to our customers.
To accomplish this, we provide a customizable online ordering system, excellent customer care, easy-to-browse catalogue, next day delivery capabilities and a dedicated sales organization designed to meet the needs of every type and size of business.
Or Experience the Staples Professional culture yourself and join our exciting team. https://careers.staples.ca
What you'll do
- Shipping Associates assist customers with their shipping needs and unpackaged returns while providing exceptional customer service. They maintain the shipping area and ensure supplies are stocked for efficient processing.
Ready to join Staples Canada?
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