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Sr Customer Service Representative
full-time•Sugar Land
About this role
Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what’s next possible.
The Senior Customer Service Representative is responsible for higher-level areas relating to customer service and support. This position will be responsible for daily, weekly, and monthly customer service and support activities. This position must meet tight deadlines and a multitude of customer service activities and is responsible to keep each customer satisfied.
What You'll Do
General CS Functions
- Communicate with customers various customer support related matters –part/po statuses, due dates, reports, expedites, change or rush orders, special instructions, follow-ups etc. as back up to Customer Service Reps
- Co-ordinate shipping activities with the shipping department to ensure timely shipments and any special customer related instructions. Including shipping schedule review and approval.
- Daily review of POSO system for order accuracy
- Handle ramp up and special projects as related to new and current customers.
- Main focus will be time sensitive customers, as well as more difficult and complex assignments
Management of Inventory stock levels through Reports and analysis
- Keep information in ERP system current, and up-to-date to be able to generate open sales order reports, shipping reports, forecast reports etc.
- Evaluate customer forecasts/demands and purchase orders and run internal reports.
- Analyze status of each part number by evaluating various standard and custom reports to ensure that Amran has sufficient stock levels to meet customer demands on time. Communicate any changes needed to management for review and updating
- Co-ordinate various part and PO related activities through materials/purchase department. Manage expedites and rush requests through purchasing and/or production departments.
- Handling high demand parts and scheduling
- Running / analyzing / providing updates on unconfirmed reports to ensure OAs are to customers quickly and to identify possible problem parts
Customer Communication
- Keep customer informed. Reply to their requests immediately. (Most important)
- Customer specific requirement – i.e. online log-ins, passwords, submission, order acknowledgement, post dates, status update etc.
- Co-ordinate customer requests, production rush order, shipping and other special request activities through purchasing and production to ensure prompt and efficient customer replies.
- Handling customer meetings; looping in management when needed for support
- RMA process – gathering the needed information to process the RMA. Providing the customer with needed info once RMA has been started. Working with shipping to ship replacement and pickup, if needed, for the unit. Sending all final info including credit to the customer when RMA is closed.
- Other duties as assigned
Leadership in Department
- Training new employees coming into the department
What You'll Bring
- A college degree or prior work experience in related field of customer service/support.
What We Value
- Advance Computer knowledge and good interpersonal skills are required to handle the customer requests and satisfy them. Strong communication and problem-solving skills are a must, particularly strong verbal communication and listening skills. Additionally, good typing, spelling, and written communication skills are necessary.
- Ability to multi-task, work under pressure, meet deadlines, co-ordinate activities with various departments and be able to thrive in a fast-paced work environment
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
What you'll do
- The Senior Customer Service Representative is responsible for managing customer service activities, ensuring timely communication and support for customer inquiries. This role involves coordinating with various departments to meet customer demands and maintain inventory levels.
About Standex
Standex Electronics is a global leader in mission‑critical electronic components, bringing together decades of engineering expertise and customer partnerships to power innovation across industries. As the platform company of Standex Detect, Standex Edge, and Standex Grid, we provide solutions that touch nearly every sector, from smart home to aerospace, from transportation to the electrical grid.
What began as a single precision manufacturing operation has evolved into a diversified global platform with three complementary operating divisions.
Standex Detect – switching and sensing technologies for various applications
Standex Edge – magnetics solutions for power, performance, and efficiency
Standex Grid – instrument transformers and grid solutions for utilities and OEMs
Over the years, we’ve expanded our capabilities through strategic acquisitions and organic growth, building a strong portfolio of brands, products, and services while maintaining a unified commitment to quality, engineering excellence, and customer intimacy.
We design and manufacture high‑reliability components that keep industries moving forward.
Our product portfolio includes:
Switching and Sensing Technologies – reed switches, relays, and sensors
Magnetics Solutions – transformers, inductors, planar power solutions
Grid Solutions – low and medium voltage instrument transformers, bushings, and related products
Our deep vertical integration allows us to provide consistent quality, rapid prototyping, and innovative design tailored to the most demanding applications.
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Frequently Asked Questions
What does a Sr Customer Service Representative do at Standex?
As a Sr Customer Service Representative at Standex, you will: the Senior Customer Service Representative is responsible for managing customer service activities, ensuring timely communication and support for customer inquiries. This role involves coordinating with various departments to meet customer demands and maintain inventory levels..
Is the Sr Customer Service Representative position at Standex remote?
The Sr Customer Service Representative position at Standex is based in Sugar Land, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sr Customer Service Representative position at Standex?
You can apply for the Sr Customer Service Representative position at Standexdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.