People

• Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to Altar'd State Kids service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities

• Serves as Manager on Duty when managers are not present

• Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation

• Creates a learning environment for associates

• Addresses guest concerns, coming to resolution when possible, and involving management where appropriate

• Shares information and communicates clearly to all levels of the team

• Holds self and employees accountable for achievement of financial results and statistical standards

• Manages conflict and coaches by applying company’s recommended processes, standards and guidelines

• Empowers and involves associates in decision-making processes

• Fosters team commitment through support, relationship building, and recognizing individual contributions

• Leads by managing through change and adversity

• Acknowledges, interacts and builds relationships with guests; creates guest loyalty

• Consistently receives positive, unsolicited guest feedback

• Communicates effectively with store management and guests

• Treats others fairly, with respect, and values differences; does not pass judgment on potential guests

• Supports an environment of learning and trust by acting as a positive role model

Process

• Ensures attainment of sales and inventory shortage goals

• Implements merchandise presentation, restocking and recovery to maximize productivity

• Understands the Altar'd State Kids culture, and ensures compliance with all Altar'd State Kids values & practices, and store operational standards

• Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals

• Controls workflow through successful planning and delegation

• Executes task directives within designated timeframes

• Completes opening/closing procedures and tasks as directed by management with a guest focus

• Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets

• Maintains a safe work environment and reports any potential hazards

• Participates and assists in the preparation for the stores’ inventory

• Participates in store walk-throughs with team, communicating successes/opportunities in key store areas

• Communicates effectively with executive team

• Recommends ideas to improve standards and processes

• Reports to work as scheduled; records time worked accurately by using the time and attendance system; remains flexible to the needs of the business

• Receives feedback and fosters dialog around solutions

Presentation

• Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team

• Maintains a clean and presentable store environment

• Assists in the construction of merchandising and window displays

• Represents the brand by adhering to appropriate standards of dress and grooming

• Must be 20 years of age

• Must have day time and weekend availability

• Must be able to work year round including school breaks

• Previous retail or hospitality experience preferred

• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.