About this role
Customer Support Rep
Pay: $20.00/hr
Location: Claremore, OK 74017
Shift: Day Shift (Standard Business Hours)
Job Type: Temp-to-Hire
Job Order #: 123521
• Position Overview
The Customer Support Rep serves as a key liaison between customers, production, and internal teams to ensure accurate scheduling, smooth order flow, and on-time delivery. This Customer Support Rep role supports production coordination, materials planning, and customer communication in a fast-paced manufacturing environment.
• Required Experience & Skills
• Minimum 3 years of scheduling experience in a manufacturing or production environment
• Proficiency with ERP systems (Epicor preferred)
• Strong skills in Microsoft Excel and Microsoft Office
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Analytical mindset with attention to detail
• Ability to work cross-functionally with multiple departments
• Essential Duties & Responsibilities
• Serve as primary point of contact for customers, providing updates on order status and delivery schedules
• Coordinate with engineering, production, quality, and shipping teams to ensure on-time product delivery
• Manage production scheduling and material readiness to maintain workflow efficiency
• Monitor production control activities to balance quality, cost, and timelines
• Track material movement throughout the production cycle to prevent delays
• Optimize schedules and resource allocation to improve operational efficiency
• Maintain accurate documentation related to customer orders and schedules
• Support additional operational and customer service tasks as needed
This Customer Support Rep position is ideal for a detail-oriented professional with strong scheduling and ERP experience who enjoys working between customers and production teams to keep operations running smoothly.
If you are interested in this position, click the “Apply” button above to submit your application. If your qualifications align with the requirements of the position, a team member will contact you to schedule an interview.
Job Order # 123521
Stand-By Personnel | Skilled Division
Other facts
About Stand-By Personnel
As Oklahoma's leader in Blue Collar Staffing, Stand-By specializes in placing people in hundreds of skilled trades including construction, manufacturing, and welding.
Our welding division is the only staffing company in the state of Oklahoma that has a state certification weld test facility on-site! We train and test potential workers daily for fabricators throughout Tulsa and the surrounding area, saving customer's valuable time and dollars. Stand-By's Weld Test Facility minimizes the need to dedicate valuable shop floor space for testing and training allowing shop-floor supervisors and management to concentrate on product throughput and productivity.
If your needs are less specialized, or if you need help setting up and/or managing/staffing a special event, our general labor division can deliver dependable workers 24-hours a day.
At Stand-By, employees enjoy the opportunity, flexibility, and teamwork. Together with our staff and qualified service representatives, our number one goal is customer satisfaction. We've built our reputation on matching people with jobs and meeting our customers' demands on time.
What you'll do
- The Customer Support Representative acts as the main contact for customers, providing updates on order status and coordinating with internal teams like engineering and production to ensure timely product delivery. This role involves managing production schedules and material readiness to maintain efficient workflow and track material movement.
Ready to join Stand-By Personnel?
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