Summary
Location
Victorville
Type
full-time
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About this role
Description
Position Overview
The Patient Service Technician uses sales, service, and educational skills to ensure safe delivery, setup, and use of the equipment and provides exceptional customer service for SG Homecare in the community. This position requires extensive driving on the road.
Schedule: 11am-730pm Monday-Friday With on call
Essential Job Functions
- Delivers and sets up required equipment in the customer’s residence or healthcare facility
- Educate customers in the proper use and care of respiratory and durable medical equipment.
- Complies with all applicable company policies and procedures.
- Develops and maintains working knowledge of:
- Current Home Medical Equipment (HME) products and services offered by SG Homecare
- All applicable governmental regulations
- Manages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines.
- Completes written patient visit reports, following setup and follow-up visits, as required.
- Assists in resolving customer equipment problems.
- Fulfill administrative needs and process all orders in a timely, accurate manner.
- Promotes services and products to referral sources in the community, as appropriate.
- Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare.
- Assists with the implementation of quality improvement to meet company, state, and federal standards.
- Maintains home oxygen systems through regularly scheduled visits to customers
- Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies.
- Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
- May be required to clean, disinfect, and assist with equipment repairs.
- Ensure that the vehicle is always fueled and ready for use
- Keep mileage records and repair records up-to-date
- Ensures all serialized equipment is properly delivered and tracked for inventory control purposes
- Other duties as assigned
- Must participate in mandatory on-call and call-back program to respond to emergencies
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Other facts
About Stance Health Solutions, Inc
Stance Health Solutions is a patient-centric healthcare company that enables our customers to live comfortably at home by providing reliable services and innovative solutions for every stage and every age. Stance Health Solutions is the result of two great companies coming together under one new name. Both Western Drug Medical Supply and SG Homecare were built as local, family-owned and operated companies. Through the merger, we are united and have strengthened our ability to provide comprehensive and exceptional patient care across all product lines through one team. Together, the combined expertise and commitment to exceptional service results in a powerful partnership that stands as one comprehensive, trusted resource for the quality delivery of care and support to patients and providers.
With over 70 years of combined trusted partnerships in the California healthcare market, we now currently manage dozens of capitated agreements providing coverage for million of patient members. We continue to develop relationships within this connected health ecosystem to establish a comprehensive network of excellence.
Our specialist expertise in a range of health solutions – now further strengthened as companion businesses – enables us to prioritize patient safety in every decision we make. This includes a commitment to curating quality, reliable and cost-effective supplies from leading vendors, following rigorous quality control and adhering to industry standards and certifications. We are proud to deliver comprehensive solutions across many DMEOP & Medical Supply categories.
We are proud to have an established geographic footprint that positions us to quickly service any California patient. With our two main facilities located in Glendale and Tustin, we also operate through our network of distribution centers across the state including San Bernardino, Fresno, Los Angeles, Bakersfield, Orange, Riverside, San Joaquin, Sacramento, and more.
What you'll do
- The Patient Service Technician is responsible for delivering and setting up medical equipment in customers' residences or healthcare facilities while providing education on proper use. They also manage their territory to meet service goals and ensure compliance with regulations.
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