About this role
MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:
- Maintains ongoing tracking and appropriate documentation of referrals in the EMR
- Ensures complete and accurate registration, including patient demographic and current insurance information.
- Assembles information concerning patient's clinical background and referral needs.
- Where necessary, conducts pre-authorizations for referrals.
- Reviews details and expectations regarding the referral with patients.
- Schedules referral visits in a timely manner and informs patient of scheduled appointments
- Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals.
- Demonstrates ongoing commitment to customer service excellence and supports the customer service plan. Practices and adheres to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
- Completes required continuous training and education, including department specific requirements.
- Complies with departmental organizational policies and procedures and adheres to external agency requirements.
- Performs other duties as assigned.
- High School Diploma or equivalent required with a minimum of two years of related medical office experience preferred
- Demonstrated strong interpersonal, organizational skills.
- Effective communication skills, both verbal and written English proficiency required.
- Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
- Solid phone/customer service skills.
- Knowledge of office equipment operation, (EMR, telephone system, fax machine, copy machine, etc.).
- Ability to handle sensitive and confidential information.
- Careful attention to detail.
- Ability to work both in a team and independently.
- Ability to demonstrate professionalism.
QUALIFICATIONS/REQUIREMENTS:
- High School Diploma or equivalent required with a minimum of two years of related medical office experience preferred
- Demonstrated strong interpersonal, organizational skills.
- Effective communication skills, both verbal and written English proficiency required.
- Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
- Solid phone/customer service skills.
- Knowledge of office equipment operation, (EMR, telephone system, fax machine, copy machine, etc.).
- Ability to handle sensitive and confidential information.
- Careful attention to detail.
- Ability to work both in a team and independently.
- Ability to demonstrate professionalism.
Other facts
About Stamford Health
We are independent, not-for-profit, and exclusively focused on Stamford and Lower Fairfield County. For decades we have responded to the unique needs of our community. It is our pleasure to continue to see our vision through and provide a broad range of high-quality health & wellness services together with our physicians. Stamford Health is one of Connecticut's highest-quality hospitals. Stamford Hospital holds a “5 Star” Overall Quality rating from the Centers for Medicare and Medicaid Services (CMS).
U.S. News & World Report has recognized Stamford Hospital as a High Performing Hospital for 2020-2021 in the area of heart failure.
Stamford Hospital is among roughly 10% of hospitals nationwide to have been granted Magnet Status by the American Nurses Credentialing Center, recognizing superior patient care with the highest levels of safety, quality and patient satisfaction. Stamford Health is Planetree Gold Certified for excellence in person-centered care. Planetree, Inc. is a non-profit organization that certifies hospitals as patient-centered. Stamford Health & Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care. HSS surgeons and treatments earned national recognition with 11 consecutive #1 rankings for Orthopedics by U.S. News & World Report. Physical therapy & rehabilitation services in Stamford, Greenwich and New Canaan.
Stamford Health’s Carl & Dorothy Bennett Cancer Center is a member of the Dana-Farber/Brigham and Women’s Cancer Care Collaborative. Benefits include access to best practices, clinical trials, quality oversight and second opinions from world renowned cancer experts.
Stamford Health is the largest teaching affiliate for Columbia University Vagelos College of Physicians and Surgeons.
What you'll do
- The Referral Coordinator is responsible for tracking and documenting referrals in the EMR, ensuring accurate patient registration, and conducting follow-ups on open referrals. They also schedule referral visits and maintain a commitment to customer service excellence.
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