About this role
MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:
- Greets and directs visitors/patients courteously and professionally.
- Obtains, verifies and/or updates patient demographic information.
- Collects co-pay and copy of the patient’s insurance identification card.
- Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
- Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
- Maintains strong current knowledge of policies and operating procedures.
- Initiates calls as requested by Physician, Office Manager or other professional staff.
- Responsible for opening/closing office duties as needed.
- Photocopying, faxing, and distributing documents as required and in a timely manner.
- Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
- Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
- Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.
Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
Completes required continuous training and education, including department specific requirements.
Complies with departmental organizational policies and procedures and adheres to external agency requirements.
Performs other duties as assigned.
QUALIFICATIONS/REQUIREMENTS:
High School Diploma or equivalent required with 1-3 years of related front office or customer service experience preferred.
Demonstrated strong interpersonal, organizational skills.
Effective communication skills, both verbal and written English proficiency required
Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
Computer skills required (MS Office Word and Excel).
Solid phone/customer service skills.
Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).
Ability to handle sensitive and confidential information.
Ability to perform complex administrative tasks.
Ability to work under pressure in a fast-paced and at times hectic environment.
Careful attention to detail.
Ability to work both in a team and independently.
Ability to demonstrate professionalism.
Other facts
About Stamford Health
We are independent, not-for-profit, and exclusively focused on Stamford and Lower Fairfield County. For decades we have responded to the unique needs of our community. It is our pleasure to continue to see our vision through and provide a broad range of high-quality health & wellness services together with our physicians. Stamford Health is one of Connecticut's highest-quality hospitals. Stamford Hospital holds a “5 Star” Overall Quality rating from the Centers for Medicare and Medicaid Services (CMS).
U.S. News & World Report has recognized Stamford Hospital as a High Performing Hospital for 2020-2021 in the area of heart failure.
Stamford Hospital is among roughly 10% of hospitals nationwide to have been granted Magnet Status by the American Nurses Credentialing Center, recognizing superior patient care with the highest levels of safety, quality and patient satisfaction. Stamford Health is Planetree Gold Certified for excellence in person-centered care. Planetree, Inc. is a non-profit organization that certifies hospitals as patient-centered. Stamford Health & Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care. HSS surgeons and treatments earned national recognition with 11 consecutive #1 rankings for Orthopedics by U.S. News & World Report. Physical therapy & rehabilitation services in Stamford, Greenwich and New Canaan.
Stamford Health’s Carl & Dorothy Bennett Cancer Center is a member of the Dana-Farber/Brigham and Women’s Cancer Care Collaborative. Benefits include access to best practices, clinical trials, quality oversight and second opinions from world renowned cancer experts.
Stamford Health is the largest teaching affiliate for Columbia University Vagelos College of Physicians and Surgeons.
What you'll do
- The core responsibilities involve managing front office operations, including greeting patients, verifying demographic information, collecting payments, and handling incoming and outgoing communications. This role also requires maintaining office supplies, managing mail, and supporting professional staff with administrative tasks.
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