Customer Service Administrator - Ecommerce (SHOPIFY/ GORGIAS) | WFH | AU Client
full-time•Taguig
About this role
Setup and Location: Work from Home
Work Schedule: 9:00 AM – 6:00 PM AEST | 6:00 AM – 3:00 PM PHT
Employment Type: Full-time
Ready to do work that actually excites you?
Seeking a Customer Service Administrator to handle customer inquiries, resolve issues, and ensure the smooth processing of client-related transactions. The position ensures high levels of customer satisfaction by providing timely and accurate responses across a variety of communication platforms. With a focus on maintaining service excellence, this role is critical for supporting business operations and enhancing overall client experience.
Key Responsibilities:
We’re looking for someone who:
Let’s Talk
If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.
Work Schedule: 9:00 AM – 6:00 PM AEST | 6:00 AM – 3:00 PM PHT
Employment Type: Full-time
Ready to do work that actually excites you?
Seeking a Customer Service Administrator to handle customer inquiries, resolve issues, and ensure the smooth processing of client-related transactions. The position ensures high levels of customer satisfaction by providing timely and accurate responses across a variety of communication platforms. With a focus on maintaining service excellence, this role is critical for supporting business operations and enhancing overall client experience.
Key Responsibilities:
- Respond promptly to customer inquiries via email, chat, and other approved channels
- Resolve customer concerns efficiently and document all interactions in the customer service system
- Maintain updated records of customer interactions, transactions, and feedback
- Coordinate with internal departments to fulfill service requests or resolve issues
- Assist in onboarding new clients and guiding them through service processes as needed
- Analyze service trends or recurring issues to support process improvements
- Monitor customer satisfaction and gather feedback for continuous service enhancement
- Ensure compliance with internal policies and service-level agreements
- Prepare regular reports on service metrics and customer interactions
Requirements
What You BringWe’re looking for someone who:
- Bachelor’s degree in Business Administration or any related field is preferred
- 3+ years of experience in customer service administration or a related field
- Strong written and verbal communication skills in English
- Excellent organizational and time management abilities
- Demonstrated ability to multitask and handle pressure in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Comfortable learning and using new software and digital tools
- Ability to work collaboratively across functional teams
Benefits
Why You’ll Love Working Here- HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
Let’s Talk
If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.
What you'll do
- The Customer Service Administrator is responsible for handling customer inquiries and resolving issues to ensure smooth processing of client-related transactions. This role is critical for maintaining high levels of customer satisfaction and supporting business operations.
About Staff Domain Inc.
Staff Domain’s mission is to support global businesses through end-to-end offshore recruitment and operational management to enable cost savings and rapid growth.
We offer staff acquisition and bespoke solutions to clients looking to expand, looking for resource support, or simply looking to support their bottom line.
We cater to a variety of services to providing comprehensive, tailor-fitted approach for your business and local team needs. With Staff Domain, you are in control.
We pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees the best career experience that will compliment clients' products and services in further promotion and market penetration to improve total satisfaction of customers and staff alike.
Personalized service excellence is our core. Operational consistency is our key. Our culture is what sets us apart. Be one step ahead of the competition.
Ready to join Staff Domain Inc.?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Service Administrator - Ecommerce (SHOPIFY/ GORGIAS) | WFH | AU Client do at Staff Domain Inc.?
As a Customer Service Administrator - Ecommerce (SHOPIFY/ GORGIAS) | WFH | AU Client at Staff Domain Inc., you will: the Customer Service Administrator is responsible for handling customer inquiries and resolving issues to ensure smooth processing of client-related transactions. This role is critical for maintaining high levels of customer satisfaction and supporting business operations..
Is the Customer Service Administrator - Ecommerce (SHOPIFY/ GORGIAS) | WFH | AU Client position at Staff Domain Inc. remote?
The Customer Service Administrator - Ecommerce (SHOPIFY/ GORGIAS) | WFH | AU Client position at Staff Domain Inc. is based in Taguig, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Administrator - Ecommerce (SHOPIFY/ GORGIAS) | WFH | AU Client position at Staff Domain Inc.?
You can apply for the Customer Service Administrator - Ecommerce (SHOPIFY/ GORGIAS) | WFH | AU Client position at Staff Domain Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.