Accounts Receivable Officer | AU | WFH
full-time•Pasig
About this role
Setup and Location: Hybrid/WFH/Remote
Work Schedule: 08:00 AM to 05:00 PM AEDT/AEST (05:00 AM - 02:00 PM PH Time)
Employment Type: Full-time
We’re looking for someone who:
Let’s Talk
If you’re thinking, “this sounds like me,” it probably is. Click apply. We can’t wait to meet you.
Work Schedule: 08:00 AM to 05:00 PM AEDT/AEST (05:00 AM - 02:00 PM PH Time)
Employment Type: Full-time
Ready to do work that actually excites you?
The Accounts Receivable & Accounts Support Officer is responsible for the accurate and timely execution of accounts receivable processes, debtor follow-ups, invoice re-issues, account reconciliations, and first-level accounts enquiries.
The role is execution-focused and operates within clearly defined processes, systems, and escalation rules. The role does not make credit decisions, negotiate payment terms, or resolve disputes.
What You’ll Do
Accounts Receivable
- Re-issue invoices and statements upon request
- Apply customer payments accurately and promptly in enterprise software
- Clear unapplied payments and suspense items
- Maintain accurate customer account balances
Debtor Management
- Conduct first-level debtor follow-ups in line with the approved contact cadence
- Send reminders and statements to overdue customers
- Log all debtors contact attempts and outcomes
- Identify and flag overdue or at-risk accounts for escalation
Accounts Enquiries
- Respond to inbound accounts enquiries via the shared accounts inbox
- Provide copies of invoices, statements, and payment confirmations
- Confirm account balances and payment status
- Update customer contact and billing details in Advantage Route
- Acknowledge disputes and escalate in accordance with escalation rules
Reconciliations
- Perform regular bank reconciliations in MYOB
- Reconcile customer ledgers between MYOB and Advantage Route (Route Manager Advanced)
- Identify delivery, invoicing, or payment variances
- Prepare reconciliation summaries for review by the Accounts Lead
- Assist with month-end activities
Reporting & Administration
- Maintain complete and accurate debtor contact log
- Prepare weekly debtor aging and exception reports
- Ensure all actions are documented, traceable, and auditable
- Follow documented SOPs, workflows, and internal controls at all times
Requirements
What You BringWe’re looking for someone who:
- At least 2 - 3 years' experience with accounts receivable and manual payment processing.
- Strong attention to detail and reconciliation accuracy
- Experience using accounting systems (MYOB)
- Clear written and spoken English
- Ability to follow processes, and provide input to process improvement
- Strong organizational and time-management skills
- Experience supporting Australian businesses
Desirable
- Exposure to route-based or delivery businesses
- Experience working with route management or ERP-style systems (Advantage Route or similar)
- Experience managing shared inboxes
Key Competencies
- Process-driven and methodical
- Comfortable working within defined boundaries
- Reliable and consistent in execution
- Professional and courteous in written and verbal communication
- Proactive in identifying discrepancies and escalating issues early
Performance Measures
- Accuracy and timeliness of invoicing and payment allocation
- Consistency and completeness of debtor follow-ups
- Quality and reliability of debtor contact logs
- Reconciliation accuracy between MYOB and Advantage Route
- Adherence to SOPs and escalation protocols
- Responsiveness to accounts enquiries within agreed timeframes
Benefits
Why You’ll Love Working Here
HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
Let’s Talk
If you’re thinking, “this sounds like me,” it probably is. Click apply. We can’t wait to meet you.
What you'll do
- The Accounts Receivable Officer is responsible for executing accounts receivable processes, including debtor follow-ups and account reconciliations. The role focuses on maintaining accurate customer account balances and responding to accounts enquiries.
About Staff Domain Inc.
Staff Domain’s mission is to support global businesses through end-to-end offshore recruitment and operational management to enable cost savings and rapid growth.
We offer staff acquisition and bespoke solutions to clients looking to expand, looking for resource support, or simply looking to support their bottom line.
We cater to a variety of services to providing comprehensive, tailor-fitted approach for your business and local team needs. With Staff Domain, you are in control.
We pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees the best career experience that will compliment clients' products and services in further promotion and market penetration to improve total satisfaction of customers and staff alike.
Personalized service excellence is our core. Operational consistency is our key. Our culture is what sets us apart. Be one step ahead of the competition.
Ready to join Staff Domain Inc.?
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Frequently Asked Questions
What does a Accounts Receivable Officer | AU | WFH do at Staff Domain Inc.?
As a Accounts Receivable Officer | AU | WFH at Staff Domain Inc., you will: the Accounts Receivable Officer is responsible for executing accounts receivable processes, including debtor follow-ups and account reconciliations. The role focuses on maintaining accurate customer account balances and responding to accounts enquiries..
Is the Accounts Receivable Officer | AU | WFH position at Staff Domain Inc. remote?
The Accounts Receivable Officer | AU | WFH position at Staff Domain Inc. is based in Pasig, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Accounts Receivable Officer | AU | WFH position at Staff Domain Inc.?
You can apply for the Accounts Receivable Officer | AU | WFH position at Staff Domain Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.