St Vincent's Health Australia logo
After Hours Telephone Triage Service & After-Hours Coordinator (RN GR 5)
part-timeAustralia

Summary

Location

Australia

Type

part-time

Explore Jobs

About this role

Job Description:

Are you a palliative care nurse that has a passion for palliative care and supporting palliative care patients in their own home with telephone advice?

•    We are seeking an experienced and innovative Nurses to join the state-wide After-Hours Telephone Triage Team based at Caritas Christi, Kew
•    Casual part-time shifts for RN Gr5 Role 
•    Friendly and supportive team environment

About the Role

We are seeking a registered nurse with proven experience and clinical expertise and management in palliative care for the Telephone Triage and After Hours Coordinator.  The primary role of this position is to provide telephone triage and clinical advice to patients and their carers in the Victorian community.  This role works shifts on the following days/times:  (Monday to Sunday 1500-2200 and PH/Weekends 0700-1530) and night duty (2130-0730 Monday to Sunday).  

The After-Hours Coordinator (AHC) component of this role is responsible for the smooth and efficient functioning of the Service in the absence of the Operations Manager in accordance with the objectives and policies of the Service.  Coordination of the palliative care after-hours triage service, management of clinical and emergency situations, resource utilisation and support of clinical projects are key aspects of the role.

It is essential to have highly developed interpersonal, time management and communication skills with the ability to work effectively both independently and with the multidisciplinary team. 
 

Classifications for this position will be ZC5 ($130,582.40 per annum pro rata) 

Your Contribution
•    Degree in general nursing which meets the registration requirements of the Australian Health Practitioner Regulation Agency (AHPRA)
•    A higher degree qualification in palliative care or education 
•    Excellent telephone triage and communication skills
•    Ability to use electronic medical records
•    Have worked clinically in palliative care for at least 5 + years ideally across different health care delivery settings
•    Current National Criminal History Check, or willing to obtain

What we Offer
• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement
 

About the After-Hours Telephone Triage Service
Palliative Care is the active total care of people whose disease is not responsive to curative treatment. Palliative Care is delivered by coordinated medical, nursing and allied health services that are provided, where possible, in the environment of the person's choice. St Vincent’s Palliative Care Service encompass a new purpose built 16 inpatient bed unit at Caritas Christi at Kew; a hospital based Palliative Care Consultancy Service; the After-Hours Telephone Triage Service; and the Centre for Palliative Care, a leader in research and education.  

Caritas Christi is co-located with St Vincent’s Care, a new 130 bed residential aged care facility.

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application
Please attach your resume and cover letter to your application.

Enquiries for this role can be directed to Esther McMillan-Drendel, Operations Manager, Palliative Care Services [email protected] or Telephone 0411 108 241

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

Closing Date:

26 February 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct

Other facts

Tech stack
Palliative Care,Telephone Triage,Clinical Advice,Interpersonal Skills,Time Management,Communication Skills,Resource Utilisation,Emergency Management,Clinical Projects,Electronic Medical Records

About St Vincent's Health Australia

Australia’s largest not-for-profit health and aged care provider, established in 1857. Better and fairer care. Always. #StVincents

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Hospitals and Health Care
Founding Year: 1857

What you'll do

  • The primary role is to provide telephone triage and clinical advice to patients and their carers in the Victorian community. The After-Hours Coordinator is responsible for the efficient functioning of the service in the absence of the Operations Manager.

Ready to join St Vincent's Health Australia?

Take the next step in your career journey

Frequently Asked Questions

What does a After Hours Telephone Triage Service & After-Hours Coordinator (RN GR 5) do at St Vincent's Health Australia?

As a After Hours Telephone Triage Service & After-Hours Coordinator (RN GR 5) at St Vincent's Health Australia, you will: the primary role is to provide telephone triage and clinical advice to patients and their carers in the Victorian community. The After-Hours Coordinator is responsible for the efficient functioning of the service in the absence of the Operations Manager..

Why join St Vincent's Health Australia as a After Hours Telephone Triage Service & After-Hours Coordinator (RN GR 5)?

St Vincent's Health Australia is a leading Hospitals and Health Care company.

Is the After Hours Telephone Triage Service & After-Hours Coordinator (RN GR 5) position at St Vincent's Health Australia remote?

The After Hours Telephone Triage Service & After-Hours Coordinator (RN GR 5) position at St Vincent's Health Australia is based in Australia, Australia. Contact the company through Clera for specific work arrangement details.

How do I apply for the After Hours Telephone Triage Service & After-Hours Coordinator (RN GR 5) position at St Vincent's Health Australia?

You can apply for the After Hours Telephone Triage Service & After-Hours Coordinator (RN GR 5) position at St Vincent's Health Australia directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about St Vincent's Health Australia on their website.