About this role
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Credentialed Trainer is responsible for providing successful IT software training and IT support to a diversified audience for our major Healthcare Network’s/IT Department’s electronic healthcare record system. Utilizes the current Epic system applications as well as future IT project applications. It will require flexible work hours to meet the needs of the user community.
JOB DUTIES AND RESPONSIBILITIES:
Develop a strong understanding of Information Technology (IT), Epic application(s), and third-party application(s) as implemented at SLUHN
Conduct in person and virtual software training classes for the SLUHN community of workforce members as assigned based on credentialing competency
Facilitate Network training and communication of changes, enhancements, and upgrade education
Demonstrates competency in the curriculum and applications, demonstrating growth, development, and appropriate communication, in the application(s) and/or role(s) for which they are credentialed
Identifies and recommends adjustments and updates to educational documents and curriculum based upon direct observation of production usage and training environment and curriculum deficiencies
Administers competency tests to end users
Maintains training records in the learning management system (My E-Learning) and IT systems as per guidelines
Activates end user production access based upon successful completion and all training requirements
Responds to end users’ needs and collaborates with other training staff to identify and develop appropriate technology solutions for teaching and learning
Provides 1:1 support to all levels of SLUHN Network (both clinical and operational) on IT, Epic and third-party application(s) utilizing their knowledge of technical processes, clinical and revenue workflows, and superior customer service skills
PHYSICAL AND SENSORY REQUIREMENTS:
Sit up to 2 hours per day; 1 hour at a time. Stand for up to 10 hours per day; 8 hours at a time. Walk 6 hours per day; 15 minutes at a time. Consistently lift, carry and push objects up to 10 pounds. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates normal conversation and high/low frequencies. Must be able to see as it relates to general, near, far, color and peripheral vision.
EDUCATION:
Bachelor’s degree in education, instructional design, financial, clinical field, or equivalent combination of education and experience is required. Experience with providing training with an (EHR) Electronic Health Record is preferred.
TRAINING AND EXPERIENCE:
2 years of experience as SLUHN Credentialed Trainer in Ambulatory, Clinical or Revenue applications and/or 2 years of experience in a formal classroom setting or equivalent environment with excellent classroom facilitation/speaking skills and strong understanding of training methodology. Epic Principal Trainer Proficiency in Training Environment Build for one application within 6 months in position. Active participant in assigned Support Team(s) meetings. Demonstrated knowledge and comfort in fulfilling all levels of requested end user support. 2 – 5 years of healthcare experience preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
Other facts
About St. Luke's University Health Network
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and over 50 fully accredited graduate medical educational programs with more than 500 residents and fellows. In 2022, St. Luke’s, a member of the Children’s Hospital Association, opened the Lehigh Valley’s first and only free-standing facility dedicated entirely to kids. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
What you'll do
- The Credentialed Trainer is responsible for providing successful IT software training and support for the electronic healthcare record system to a diverse audience within the Healthcare Network's IT Department. Duties include developing expertise in IT and Epic applications, conducting training sessions, facilitating change communication, and administering competency tests.
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