About this role
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Financial Counselor is responsible for prompt, courteous reception, and processing of all customer/patient inquiries as well as accurate and timely processing and approving the sliding fee discount program applications.
JOB DUTIES AND RESPONSIBILITIES:
Meet with all patients at or before first appointment to review Star Community Health Sliding Fee Discount Program and determine financial needs
Meet yearly with all Sliding Fee Discount Program patients to review income and eligibility for continued enrollment in the Sliding Fee Discount Program
Process, review, approve/deny applications according to HRSA requirements
Ensure all applications are audit ready
Explain patient’s responsibility in clear terms to patients
Review expiring sliding fee applications 60 days prior to expiration and contact patient to renew
Utilized PA Compass to assist patients with enrollments into Medicaid Programs. Research for alternative government funding programs
Utilized Pennie.com to assist patients in obtaining affordable insurance coverage.
Complete tasks assigned through work queues timely according to department expectations
Connect patients to local hospitals financial assistance/charity care programs. Also, assist patients in submitting the financial assistance applications
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally
carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.
EDUCATION:
High school graduate or equivalent required.
TRAINING AND EXPERIENCE:
Excellent customer service and interpersonal skills required (office setting preferred). General computer experience with data entry required. Insurance background preferred. Knowledge of medical terminology. Bilingual preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
Other facts
About St. Luke's University Health Network
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and over 50 fully accredited graduate medical educational programs with more than 500 residents and fellows. In 2022, St. Luke’s, a member of the Children’s Hospital Association, opened the Lehigh Valley’s first and only free-standing facility dedicated entirely to kids. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
What you'll do
- The Financial Counselor meets with patients to review financial needs and processes applications for the Sliding Fee Discount Program. They ensure compliance with HRSA requirements and assist patients with enrollment in Medicaid and other funding programs.
Ready to join St. Luke's University Health Network?
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