Your role at St John of God Health Care

You will provide high quality customer service to assist patients with online admissions, process patient registrations, support the completion of informed financial consent, and work closely with hospitals to ensure all processes are completed accurately and on time before the patient’s admission.

The Position

• Provide step-by-step troubleshooting support to patients navigating our online portal and systems.

• Maintain high standards of accuracy and efficiency in data entry, ensuring patient demographics are up-to-date, including taking patient details over the phone

• Understand and assist patients to complete their Informed Financial Consents via the portal.

• Understand patients’ needs and show hospitality in every conversation.

• Receive and respond to inbound calls and emails in a timely manner.

• Make outbound follow up calls/emails to patients.

• Manage and resolve patient queries and complaints.

• Process patient registrations that come via the online portal and ensuring that that all demographic information is updated into WebPAS correct

• Understand and work with individual hospitals to be aware of specific hospital requirements

We are seeking a confident communicator with experience in call centre or healthcare administration who thrives on solving problems over the phone. You will have strong attention to detail, excellent data entry skills, and be comfortable using digital systems and learning new technologies. The ideal candidate is empathetic, tech-savvy, and able to explain complex information clearly and professionally.

To succeed you will have flexibility to work across a variety of shifts, including weekends as required. Shifts are rostered between 5.00am and 6.30pm Monday to Friday and 6.00am to 3.30pm Saturday and Sunday. To be considered for this position applicants must have full Australia. working rights.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary $68,939 to $78,011 per annum (pro rata for part-time) plus 12% Superannuation

• Permanent part time position working 24 hours per week

• Located in Perth CBD Kings Square office with 40% work from home option

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing 

  • work related expenses

  • self-education and

  • additional superannuation

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Employee support through our dedicated free Employee Assistance Program (EAP)

• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

• 14 weeks Paid Parental Leave

• End of trip/bike riding and shower facilities

• Close to public transport

For enquiries contact Lauren Koefoed, Call Centre Coordinator on (08) 6116 0413

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.