About this role
Current Saint Francis Colleagues - Please click HERE to login and apply.
JOB SUMMARY
Provides technical support and customer service as part of the Technical Services Team. Troubleshoot and resolve urgent technical issues and responds to help requests in person or by phone. Identifies and escalates complex issues to responsible teams and management. Compiles daily or weekly issues log for management. Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs. Writes user manuals. Monitors and maintains the organizational computer system's daily performance. Maintains the Knowledge Base in the Service Management ticket system. Other duties as assigned.JOB DETAILS AND REQUIREMENTS
Education:
- High School Diploma or GED- required
License/Certification:
- CompTIA A+ or comparable certification- preferred
Experience:
- Experience as an IT Technician or related IT field- preferred
ADDITIONAL INFORMATION
Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call 573-331-5152 or email us at [email protected].
Saint Francis Healthcare System supports the overall health and wellness of our colleagues by discouraging the use of tobacco and nicotine products. If you are selected for a career opportunity with our organization, and are a tobacco or nicotine user, you will be required to complete a tobacco/nicotine cessation program within your first year of employment. This program is free of charge as part of our Employee Assistance Program.
Other facts
About St. Francis Medical Center
Welcome to St. Francis Medical Center
Founded in 1945, St. Francis Medical Center is a valued and trusted community resource for the residents of Southeast Los Angeles.
Best Hospital in Lynwood CA
St. Francis Medical Center is recognized for its full range of diagnostic and treatment services in specialties including cardiovascular, surgical, orthopedics, and community outreach programs. We are an approved Primary Stroke Care Center and STEMI Receiving Center for Los Angeles County and are the only trauma center in our service area. Our certified Baby-Friendly® Family Life Center delivers more than 3,000 babies a year, is home to a Level III NICU, and provides expert prenatal, childbirth and postpartum care.
What you'll do
- This role involves providing technical support and customer service by troubleshooting and resolving urgent technical issues in person or via phone. The technician will also be responsible for installing and repairing computer hardware and software, monitoring system performance, and maintaining the Knowledge Base.
Ready to join St. Francis Medical Center?
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