About this role
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Job Type:
RegularScheduled Hours:
32
💙 Why You’ll Love Working with St. Elizabeth Healthcare
At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.
🌟 Benefits That Support You
We invest in you — personally and professionally.
Enjoy:
- Competitive pay and comprehensive health coverage within the first 30 days.
- Generous paid time off and flexible work schedules
- Retirement savings with employer match
- Tuition reimbursement and professional development opportunities
- Wellness, mental health, and recognition programs
- Career advancement through mentorship and internal mobility
Job Summary:
• Serve meals to patient in a personalized, professional, efficient manner• Instructs patients on meal ordering system
• Assists patient in placing meal orders
• Assesses the patient’s capabilities to utilize the meal order system
• Communicates with healthcare team to ensure the patient’s nutritional intake
• Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Job Description:
Service:
- Deliver and serve patient meals using service excellence standards.
- Utilize the AIDET model when interacting with internal and external customers.
- Demonstrate professional and courteous behavior.
- Resolve patient meal issues quickly and with a positive outcome.
- Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
- Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
- Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.
Cash handling:
- Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service
Quality:
- Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process.
- Role model clean, neat and professional appearance.
- Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
- Participates in performance improvement (PI) studies, assist with data collection and supports action plans.
- Performs other duties as assigned.
Education, Credentials, Licenses:
- N/A
Specialized Knowledge:
- Basic computer skills
- Strong verbal and written skills
Kind and Length of Experience:
- Customer service training and skills
FLSA Status:
Non-ExemptRight Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.
Other facts
About St. Elizabeth Healthcare
St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Greater Cincinnati region. For more than 150 years, St. Elizabeth has been the heart and soul of healthcare in Northern Kentucky. Founded with one small hospital in 1861, St. Elizabeth Healthcare now operates six facilities throughout Northern Kentucky and Southeast Indiana – St. Elizabeth Covington, St. Elizabeth Edgewood, St. Elizabeth Florence, St. Elizabeth Ft. Thomas, St. Elizabeth Grant and St. Elizabeth Dearborn. St. Elizabeth also has vast resources to serve the Greater Cincinnati area, including almost 1,200 licensed beds; a physician organization, which includes more than 100 primary care and specialty office locations; 1,200 physicians with admitting privileges; nearly 8,500 associates; more than 1,200 volunteers; and three freestanding imaging centers and two ambulatory surgery centers.
Our mission is to provide comprehensive and compassionate care that improves the health of the people we serve. We accomplish this through state-of the-art technology and nearly 8,500 associates, led by a well-respected board and executive leadership team who love this organization and our community.
What you'll do
- Serve meals to patients in a personalized and efficient manner while ensuring proper communication with the healthcare team. Resolve meal issues and assist patients with the meal ordering system.
Ready to join St. Elizabeth Healthcare?
Take the next step in your career journey