Job Type:

Regular

Scheduled Hours:

40

Job Summary:

Reports to the Operations Manager, the Clinical Coordinator is working clinical staff that provides clinical support to the physicians, APPs and is a coach/mentor for clinical associates. The Clinical Coordinator serves as a role model for other clinical employees and promotes teamwork, integrity, and continuous practice improvement. The Clinical Coordinator ensures efficient flow of all patients and strives to maintain exemplary service and satisfaction standards at all times. The Clinical Coordinator is also responsible for compliance with all OSHA/CLIA and HIPAA regulations and ensuring completion of all duties vital to business operations.

Job Description:

Job Title: Clinical Coordinator

Non-Exempt

BENEFITS:

• No Nights, Holidays, or Weekends. Exceptions include Urgent Care and After-Hours Clinics
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

DUTIES AND RESPONSIBILITIES:

• Understand and uphold SEP’s Mission, Vision, and Values
• Comply with all applicable laws and regulations.
• Provide support to manager, including:
• Assist manager with interviewing candidates for vacancies and make hiring recommendations to manager.
• Assist Manager with performance evaluations, corrective action/counseling, resolving associate issues.
• Train and orient new employees.
• Coordinate schedules, work flow, and delegate assignments.
• Monitor performance and quality.
• Ensure compliance with OSHA/CLIA/HIPAA. Provide training as needed.
• Oversee supply ordering and drug samples. Delegate duties as appropriate.
• Accurate documentation in record and EMR, patient history and vitals, prepare patient for exam.
• Provide patient care and clinical support to provider(s) during exam, including venipuncture, injections, EKGs, vitals. Accurate documentation in patient record.
• Ensure completion of all information vital to the revenue cycle (i.e. waivers for non-covered services)
• Provide instructions to patient under directions of the providers.
• Maintain adequate level of supplies in exam rooms and work stations.
• Clean and disinfect exam rooms following protocol.
• Ensure OSHA/CLIA compliance.
• Timely assist with completion of patient requests.
• Accurate and timely completion of referral process/outpatient test scheduling, and pre-certification.
• Timely and accurate filing/distribution of all patient information and incoming mail.
• Interact with Central Billing Office as needed to resolve patient issues.
• Answer telephones within three rings and be helpful and friendly.
• Other duties as assigned.

REQUIRED SKILLS AND KNOWLEDGE:

• Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills.
• Must have good organizational skills and work professionally with doctors, hospital administration and management, SEP employees and the public.

• Knowledge of current computer system (training provided).
• Knowledge of CPT and ICD-9 coding.
• Knowledge of HIPAA, OSHA and CLIA compliance.
• Demonstrated ability to work successfully in a team-based decision-making culture.
• Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
• Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
• Must respond and follow through to requests from customers promptly.
• Must work carefully and precisely with attention to detail.
• Must utilize resources wisely.
• Performs duties willingly and with initiative.  Shares necessary information so co-workers can do the same. 
• Cooperates with other departments and work groups.

EDUCATION:

Minimum: H.S. Diploma/GED

Desired: Associate Degree

YEARS OF EXPERIENCE:

3+ years’ experience in the medical industry OR

2+ years’ experience in the medical industry and one year of leadership/coaching

LICENSES AND CERTIFICATIONS:

REQUIRED: An approved credential, such as LPN, CCMA, CMA, RMA, ARMA, EMT or Athletic Training Certification.

FLSA Status:

Non-Exempt

Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other. 

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.