Social Services Coordinator

Description

The St. Cloud Area Family YMCA is seeking a forward-thinking and mission-driven Social Services Coordinator who will champion research and innovation to expand and/or redefine our social responsibility offerings and lead our Supervised Visitation and Exchanges program. This role will help guide the development of future social responsibility initiatives that deepen our impact in the community.  

Requirements

Why work at the Y? 

At the St. Cloud Area Family YMCA, we are united in a sincere desire to live out our great Mission. To put Christian principles into practice through programs that build a healthy spirit, mind, and body for all. Together, we pledge to do this daily, in our actions and interactions, with staff, members and guests of the YMCA, by serving, caring, and loving. To serve is to meet physical needs through our facility, programs, and responsive actions to questions or requests. To care is to meet emotional needs by engaging in genuine conversation, listening with intention, and developing relationships. To love is to provide opportunities for connection and service by keeping the Y a safe and welcoming place for all. 

As a Full-time YMCA employee, you will receive:  

• Health, Dental and Vision Insurance, HSA with an employer contribution, a Retirement Savings Plan, Life and AD&D and Disability Insurance? 
• A free employee family membership and discounts on select programs 
• Paid Time Off and Paid Holidays 
• Opportunity to be a part of a fast-growing department and an inclusive team 
• A fun-friendly work environment 

Key Responsibilities 

• Oversee day-to-day operations, ensuring a participant-focused environment and proper implementation of visitation/exchange procedures. 
• Recruit, hire, train, develop, and schedule staff and volunteers. Evaluate performance, provide feedback, and create strategies for staff motivation and goal achievement. 
• Develop and monitor program budgets, coordinate facility usage, and ensure alignment with financial objectives. 
• Facilitate and supervise visits, exchanges, and intakes onsite, offsite, and virtually. Observe family interactions and intervene as necessary. 
• Advocate for children and families by offering feedback and referrals. Provide a safe, supportive environment and respond to member inquiries and complaints promptly. 
• Develop systems and programs to enhance member and staff engagement. Monitor, evaluate, and compile program statistics to assess effectiveness. 
• Build and maintain collaborative relationships with community organizations. Represent the YMCA at network meetings and handle marketing and distribution of program information. 
• Review and update social service procedures, maintain case files, and complete required functions in internal systems and Secure Cases. 
• Ensure a safe environment, understand emergency procedures, and ensure the cleanliness of facilities. 
• Create and communicate staff schedules, attend required meetings and training, and maintain flexibility for scheduling needs. 
• Assist with fundraising efforts, including supporting the annual campaign, developing community partnerships, and engaging in activities that build the YMCA’s presence and impact in the community. Help identify and secure resources to sustain and expand program offerings. 

Qualifications 

• Bachelor’s degree in social work, Psychology, Sociology, Criminal Justice, or a related Human Service degree preferred. 
• One year of experience working with children and families. 
• LSW (Licensed Social Worker) or working towards completion of LSW. 
• Excellent personal computer skills and experience with standard business software. 
• Ability to relate effectively to diverse groups of people from all social and economic segments  
  of the community. 
• Demonstrate leadership skills in an outgoing, friendly, assertive, professional, and mature manner.  
• Strong organizational skills.  
• Effective interpersonal and communication (oral and written) skills, as well as the ability to build and maintain positive relationships with program participants, members, directors, and staff