4:30am opening Member Services Associate
part-time•Saint Cloud
About this role
Description
Provide excellent customer service through the following: Exceed the expectations of the members through fast and knowledgeable service; Greet and become familiar with program participants and members by name; Recognize member departures with a friendly salutation (“have a good day” etc.); Review electronic notes in the YMCA software (DAXKO) and respond accordingly; review the Department Communications binder prior to each shift; Handle all questions and concerns in a courteous, professional manner; Develop comprehensive knowledge of all programs and facility; Maintain a neat and professional appearance; Assist periodically with membership retention activities (reminder calls, expired credit card calls, bounced payment calls, etc.); Sell the YMCA’s value as a not-for-profit, family-oriented wellness center not “just a health club” and attend mandatory staff meetings.
Why work at the Y? Here are some of the benefits:
- As a Part-time YMCA employee, you will receive a free employee membership and discount on select programs
- Opportunity to be a part of a fast-growing department and an inclusive team
- Flexible schedule
- Provided uniforms
- A fun-friendly work environment
At the St. Cloud Area Family YMCA, we are united in a sincere desire to live out our great Mission. To put Christian principles into practice through programs that build a healthy spirit, mind, and body for all. Together, we pledge to do this daily, in our actions and interactions, with staff, members and guests of the YMCA, by serving, caring, and loving. To serve is to meet physical needs through our facility, programs, and responsive actions to questions or requests. To care is to meet emotional needs by engaging in genuine conversation, listening with intention, and developing relationships. To love is to provide opportunities for connection and service by keeping the Y a safe and welcoming place for all.
Requirements
- Providing outstanding customer service to all members, guests, staff and the community at large.
- Ability to work a minimum of 15 hours per week. While we will schedule around school schedules, we do require you to be available for shifts 2-3 weekends per month.
- Ability to take initiative on projects and tasks.
- Ability to work with a diverse group of people.
- Ability to work accurately in a fast-pace environment.
- Strong communication, people, and multi-tasking skills.
- Visual, auditory, and verbal ability to communicate effectively with people and monitor property and activity.
- Ability to perform light physical tasks, including lifting up to 35 pounds.
- Ability to stand for long periods of time.
- One-year experience preferred in customer service and/or sales and handling money.
What you'll do
- Provide excellent customer service to members and program participants, ensuring their needs are met with fast and knowledgeable service. Maintain a professional appearance and assist with membership retention activities.
About St Cloud Area Family YMCA
The St. Cloud Area Family Y is much more than a community family wellness and fitness facility. It is a nonprofit organization dedicated to ensuring access to quality facilities and programs, regardless of a family or child’s ability to pay. A cornerstone of the Y’s success is the fact that it enriches all members of the St. Cloud community regardless of gender, age, race, religion and economic status. Today is the perfect day to get together at the Y!
Ready to join St Cloud Area Family YMCA?
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Frequently Asked Questions
What does a 4:30am opening Member Services Associate do at St Cloud Area Family YMCA?
As a 4:30am opening Member Services Associate at St Cloud Area Family YMCA, you will: provide excellent customer service to members and program participants, ensuring their needs are met with fast and knowledgeable service. Maintain a professional appearance and assist with membership retention activities..
Is the 4:30am opening Member Services Associate position at St Cloud Area Family YMCA remote?
The 4:30am opening Member Services Associate position at St Cloud Area Family YMCA is based in Saint Cloud, Minnesota, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the 4:30am opening Member Services Associate position at St Cloud Area Family YMCA?
You can apply for the 4:30am opening Member Services Associate position at St Cloud Area Family YMCAdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.