ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Benefits Manager

REPORTS TO POSITION:         Senior Director of Human Resources

DEPARTMENT:                         Human Resources

DATE LAST REVIEWED:          November 2025

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Human Resources Departments provides many services to our multi-hospital organization including: recruiting, employee relations, labor relations, compensation and benefits management, information services, and on-boarding/off-boarding.

POSITION OVERVIEW: The Benefits Manager is responsible for the strategic design, administration, and ongoing management of St. Charles Health System’s comprehensive employee benefits programs. This includes oversight of the organization’s self-funded health plan and related programs to ensure cost-effectiveness, compliance, and exceptional service delivery. The Benefits Manager ensures that all benefit offerings align with the organization’s Total Rewards strategy and support the recruitment, retention, and well-being of our caregivers.

This position directly manages assigned caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Oversees the administration of all employee benefit programs, including the self-funded medical plan, dental, vision, life, retirement, and wellness programs.

Partners with the third-party administrator (TPA) and stop-loss carrier to monitor plan performance, manage claims costs, and ensure accuracy in plan administration.

Leads the annual benefits renewal, plan design evaluation, and open enrollment process, ensuring timely and effective implementation.

Analyzes claims trends, utilization data, and benchmarking results to recommend strategic changes and cost-containment strategies.

Maintains oversight of vendor contracts and performance to ensure optimal service delivery and alignment with organizational goals.

Ensures compliance with federal and state regulations including ERISA, ACA, HIPAA, COBRA, and IRS requirements.

Manages required filings such as Form 5500, ACA reporting, and other benefit-related disclosures.

Partners with internal and external auditors to ensure accuracy and adherence to regulatory and policy standards.

Develops and delivers communication strategies that promote caregiver understanding and appreciation of benefits offerings.

Use data analytics to evaluate the effectiveness of current benefits packages and identify opportunities for improvement. 

Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.

Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts and tools.

Supports the vision, mission, and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.                     

EDUCATION:

Required: Bachelor's degree in a related field Human Resources, Business Administration, Finance or related field.

Preferred: N/A 

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

Preferred: SHRM-CP or SHRM-SCP. Certified Benefits Professional (CBP).       

EXPERIENCE:

Required: Minimum of five (5) years of progressive experience in benefits administration. Minimum one (1) year leadership experience. Experience managing a self-funded health plan required, including oversight of TPAs, stop-loss, and PBM vendors. Experience in a large, complex organization, preferably within healthcare or a multi-site environment. Strong understanding of benefits compliance and financial reporting requirements.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing

Occasionally (25%): Bending, reaching overhead, carrying/pushing, or pulling 1-10 pounds. Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.

Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing, or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

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