Service Coordinator
full-time•Charlotte•$60k - $70k
Summary
About this role
We are seeking a Service Coordinator for a direct hire opportunity with a leading Commercial HAVC company in Charlotte, NC
Pay: $60-70k (depending on experience)
Schedule: Mon – Fri (7 am -3:30 pm)
Benefits:
As a Service Coordinator, you will play a key role in ensuring efficient operations by managing client requests, scheduling service calls, and handling administrative tasks related to service orders, invoicing, and inventory management. You will work closely with service team, field technicians, and service managers to maintain high standards of customer service and operational excellence.
Responsibilities for Service Coordinator:
Feel free to text “Coordinator” to 321-418-6672 for faster response.
INDH
Pay: $60-70k (depending on experience)
Schedule: Mon – Fri (7 am -3:30 pm)
Benefits:
- Performance incentives
- Health, dental, and vision insurance
- Company paid Life Insurance and Long-Term Disability
- 401(k) with company match
- Paid time off and holidays
As a Service Coordinator, you will play a key role in ensuring efficient operations by managing client requests, scheduling service calls, and handling administrative tasks related to service orders, invoicing, and inventory management. You will work closely with service team, field technicians, and service managers to maintain high standards of customer service and operational excellence.
Responsibilities for Service Coordinator:
- Respond promptly and professionally to client calls, emails, and messages.
- Schedule and dispatch technicians throughout the day for service calls and repairs.
- Move work orders through the ERP system, ensuring accuracy and timely billing of completed work.
- Track parts and materials to ensure technicians are schedule quickly upon receipt
- Verify technician time and job completion daily in support of weekly invoicing and payroll.
- Assist with accounts receivable/payable and follow up on outstanding balances as requested.
- Maintain accurate client and service data in ERP and CRM systems.
- Prepare and track service quotes while supporting seamless hand-off from sales-to-service.
- Identify and recommend process improvements; participate in ongoing training.
- 3+ years of service coordination or related experience, preferably in HVAC, controls, or electrical fields.
- Strong organizational skills; able to manage multiple priorities and meet deadlines.
- Clear, professional communication skills, verbal and written.
- Dependable team player with a strong sense of accountability.
- Proficient in Microsoft Office; ERP/CRM experience required (COINS a plus).
- Detail-oriented with strong problem-solving and analytical skills.
- Takes ownership of tasks and follows through to completion.
- Eager to learn, improve, and adapt to changing systems or processes.
Feel free to text “Coordinator” to 321-418-6672 for faster response.
INDH
Other facts
Tech stack
Service Coordination,Organizational Skills,Communication Skills,Team Player,Microsoft Office,ERP Experience,CRM Experience,Detail-Oriented,Problem-Solving Skills,Analytical Skills,Accountability,Time Management,Adaptability,Learning,Process Improvement
About SST Direct
WHO WE ARE
Superior Skilled Trades is a Veteran / Minority owned national skilled trade staffing provider. We help our clients maintain projects on schedule and within budget.
We specialize in providing staffing for the following industries: Oil & Gas, Heavy Industrial, Civil & Engineering, Aerospace, Automation, Renewable Energy and Commercial Construction. Our trades include (but are not limited to):
Electricians, Plumbers, Millwrights, Welders, Carpenters, Concrete Finishers, Equipment Operators, Technicians / Mechanics, Skilled General Labor / Helpers
We also provide Contract, Temp-to-Hire, and Direct Hire options.
Team size: 11-50 employees
Industry: Staffing and Recruiting
Founding Year: 2018
What you'll do
- As a Service Coordinator, you will manage client requests, schedule service calls, and handle administrative tasks related to service orders and invoicing. You will work closely with the service team and technicians to ensure high standards of customer service.
Ready to join SST Direct?
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Frequently Asked Questions
What does SST Direct pay for a Service Coordinator?
SST Direct offers a competitive compensation package for the Service Coordinator role. The salary range is USD 60k - 70k per year. Apply through Clera to learn more about the full compensation details.
What does a Service Coordinator do at SST Direct?
As a Service Coordinator at SST Direct, you will: as a Service Coordinator, you will manage client requests, schedule service calls, and handle administrative tasks related to service orders and invoicing. You will work closely with the service team and technicians to ensure high standards of customer service..
Why join SST Direct as a Service Coordinator?
SST Direct is a leading Staffing and Recruiting company. The Service Coordinator role offers competitive compensation.
Is the Service Coordinator position at SST Direct remote?
The Service Coordinator position at SST Direct is based in Charlotte, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Coordinator position at SST Direct?
You can apply for the Service Coordinator position at SST Direct directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about SST Direct on their website.