Customer Account Specialist
full-time•Wilmington•$55k - $65k
Summary
About this role
DIRECT HIRE: Looking for an experienced Customer Account Specialist in the Bear, DE. area. The successful candidate must have demonstrated experience working with customers in a manufacturing or production-based environment.
Salary Range: $55K - $65K
Benefits: Medical, dental, vision, PTO, 401K, short-term disability, employee life
Schedule: M - F, 8am - 5pm
Role & Responsibilities:
Bachelor’s degree in business administration or a related field
Equivalent work experience may be considered in lieu of a degree
Experience:
2–5 years of experience in customer service, account management, or sales support — ideally in the pharmaceutical, packaging, or manufacturing industries
Experience working with cGMP (Current Good Manufacturing Practice) environments is a plus
Technical Skills:
Proficiency with ERP systems (e.g., SAP, Oracle)
Strong Microsoft Office skills, especially Excel and Outlook
Familiarity with CRM software (e.g., Salesforce) is helpful
Once you apply, please text "CAS" to 904-712-6140 for a faster response.
INDH
Salary Range: $55K - $65K
Benefits: Medical, dental, vision, PTO, 401K, short-term disability, employee life
Schedule: M - F, 8am - 5pm
Role & Responsibilities:
- Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication
- Process orders from intake to invoicing for both domestic and international customers
- Open and maintain customer accounts and all relevant account information
- Assess and resolve any customer obstacles and/or disputes regarding availability, specification, pricing, invoicing, payment and transportation
- Maintain an in-depth knowledge of existing product and material specifications
- Active role in complaint handling which includes providing feedback and potential solutions to achieve timely resolution
- Appropriately communicate brand identity and corporate position at all times
- Maintain customer information regarding feedback on products and services, and compiles reports on overall customer satisfaction
- Prepare weekly sales projections for management team
- Actively participate in customer forecasting with account managers
- Provide customer insight during annual budgeting process
- Participate in internal team discussions, meetings and activities in a constructive way by bringing customer knowledge and proposed solutions to these discussions
- Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication
- Process orders from intake to invoicing for both domestic and international customers
- Open and maintain customer accounts and all relevant account information
- Assess and resolve any customer obstacles and/or disputes regarding availability, specification, pricing, invoicing, payment, and transportation
- Maintain in-depth knowledge of existing product and material specifications
- Maintain customer information regarding feedback on products and services, and compiles reports on overall customer satisfaction
- Abide by the company Code of Conduct
Bachelor’s degree in business administration or a related field
Equivalent work experience may be considered in lieu of a degree
Experience:
2–5 years of experience in customer service, account management, or sales support — ideally in the pharmaceutical, packaging, or manufacturing industries
Experience working with cGMP (Current Good Manufacturing Practice) environments is a plus
Technical Skills:
Proficiency with ERP systems (e.g., SAP, Oracle)
Strong Microsoft Office skills, especially Excel and Outlook
Familiarity with CRM software (e.g., Salesforce) is helpful
Once you apply, please text "CAS" to 904-712-6140 for a faster response.
INDH
Other facts
Tech stack
Customer Service,Account Management,Sales Support,CGMP,ERP Systems,SAP,Oracle,Microsoft Office,Excel,Outlook,CRM Software,Salesforce,Complaint Handling,Order Processing,Customer Insight,Forecasting
About SST Direct
WHO WE ARE
Superior Skilled Trades is a Veteran / Minority owned national skilled trade staffing provider. We help our clients maintain projects on schedule and within budget.
We specialize in providing staffing for the following industries: Oil & Gas, Heavy Industrial, Civil & Engineering, Aerospace, Automation, Renewable Energy and Commercial Construction. Our trades include (but are not limited to):
Electricians, Plumbers, Millwrights, Welders, Carpenters, Concrete Finishers, Equipment Operators, Technicians / Mechanics, Skilled General Labor / Helpers
We also provide Contract, Temp-to-Hire, and Direct Hire options.
Team size: 11-50 employees
Industry: Staffing and Recruiting
Founding Year: 2018
What you'll do
- The Customer Account Specialist will maintain extensive daily contact with customers to build relationships and process orders from intake to invoicing. They will also handle customer complaints and maintain knowledge of product specifications.
Ready to join SST Direct?
Take the next step in your career journey
Frequently Asked Questions
What does SST Direct pay for a Customer Account Specialist?
SST Direct offers a competitive compensation package for the Customer Account Specialist role. The salary range is USD 55k - 65k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Account Specialist do at SST Direct?
As a Customer Account Specialist at SST Direct, you will: the Customer Account Specialist will maintain extensive daily contact with customers to build relationships and process orders from intake to invoicing. They will also handle customer complaints and maintain knowledge of product specifications..
Why join SST Direct as a Customer Account Specialist?
SST Direct is a leading Staffing and Recruiting company. The Customer Account Specialist role offers competitive compensation.
Is the Customer Account Specialist position at SST Direct remote?
The Customer Account Specialist position at SST Direct is based in Wilmington, Delaware, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Account Specialist position at SST Direct?
You can apply for the Customer Account Specialist position at SST Direct directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about SST Direct on their website.