About this role
- Great Pay $18.00 per hour
- Great benefits!
- Free Parking
- 2 weeks PTO (Paid Time Off)
- Immediate Hiring
- Great Advancement Opportunities
SSP America operates several restaurants throughout the Miami International Airport located in Miami, FL. Our restaurants include: Chick-Fil-A , Icebox and Jackson Soul Food
We are food travel experts from SSP America. We are passionate about bringing cool, authentic restaurants to airports that represent a taste of place.
At SSP America, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.
Our Shift Supervisors are experts at a few things:
- Having warm, friendly smiles
- Respecting our customers
- Leading a shift to ensure all operational standards are met or exceeded
- Providing support and coaching to our teams
Here are a few things you can expect as a Shift Supervisor at SSP America:
- Greet guests in a courteous and friendly manner
- Run shifts according to SSP standards and operating procedures
- Train new hires on operational standards and processes
- Complete opening, on-going, and closing checklists as required
- Provide support, coaching and direction to team to deliver business goals
- Other duties as assigned
Skills and Other Requirements
- High School Diploma or equivalent
- Minimum of 6 months of experience in the food & beverage industry
- Full Service and/or Quick Service restaurant experience, preferred
- Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
- Excellent written and verbal communication
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.
Other facts
About SSP
SSP is a global leading operator of food and beverage outlets in travel locations employing 49,000 colleagues in around 3,000 units across nearly 40 countries.
We specialise in designing, creating and operating a diverse range of food and drink outlets in airports, train stations and other travel hubs across six formats: sit-down and quick service restaurants, bars, cafés, lounges, and food-led convenience stores. Our extensive portfolio of brands features a mix of international, national, and local brands, tailored to meet the diverse needs of our clients and customers.
Our purpose is to be the best part of the journey, and our focus is on making every journey taste better – bringing great food and welcoming hospitality to travellers across the globe. Sustainability is crucial for our long-term success, and we aim to deliver positive impact for our business while uniting stakeholders to promote a sustainable food travel sector.
Our people are at the heart of our business and our values are integral to our business, underpinning everything we do.
• TEAM. Team is everything. We actively support, respect and care for each other. With collaboration at the heart, we build strong relationships and deliver safe outcomes.
• PASSION. We bring energy, passion and commitment to everything that we do. Taking pride in our work, we go the extra mile to make every journey count.
• CURIOSITY. We approach everyday with open minds and thoughtful questions. We are agile and customer-focused, always looking for ways to deliver an exceptional experience.
• OWNERSHIP. We own our role completely, caring for every detail that shapes the SSP experience. Through genuine hospitality and continuous improvement, we make every moment matter.
www.foodtravelexperts.com
What you'll do
- Shift Supervisors are responsible for ensuring operational standards are met and providing excellent customer service. They lead shifts, train new hires, and support their teams to achieve business goals.
Ready to join SSP?
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