About this role
FIXED TERM CUSTOMER SERVICE ASSISTANT - NEWCASTLE STATION
Pay Rate: £13.20 per hour.
Hours: Part Time (20 hours). Fixed Term Contract until 26 September 2026.
Shifts: Sunday between 2:30pm to 9:30pm, Monday between 12pm - 7:30pm and Tuesday between 7am - 2pm. (with the possibility of overtime)
- Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A CUSTOMER SERVICE ASSISTANT YOU’LL:
- Operating delivery equipment for train-side deliveries (Full training provided).
- Loading/offloading catering equipment/stock from TPE trains.
- Order assembly and stock control.
- Comply with Health & Safety/Food Hygiene Regulations.
WHY JOIN AS CUSTOMER SERVICE ASSISTANT?
At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Customer Service Assistant!
Please be aware if your application is successful you will need to complete a DBS check.
Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Other facts
About SSP
SSP is a global leading operator of food and beverage outlets in travel locations employing 49,000 colleagues in around 3,000 units across nearly 40 countries.
We specialise in designing, creating and operating a diverse range of food and drink outlets in airports, train stations and other travel hubs across six formats: sit-down and quick service restaurants, bars, cafés, lounges, and food-led convenience stores. Our extensive portfolio of brands features a mix of international, national, and local brands, tailored to meet the diverse needs of our clients and customers.
Our purpose is to be the best part of the journey, and our focus is on making every journey taste better – bringing great food and welcoming hospitality to travellers across the globe. Sustainability is crucial for our long-term success, and we aim to deliver positive impact for our business while uniting stakeholders to promote a sustainable food travel sector.
Our people are at the heart of our business and our values are integral to our business, underpinning everything we do.
• TEAM. Team is everything. We actively support, respect and care for each other. With collaboration at the heart, we build strong relationships and deliver safe outcomes.
• PASSION. We bring energy, passion and commitment to everything that we do. Taking pride in our work, we go the extra mile to make every journey count.
• CURIOSITY. We approach everyday with open minds and thoughtful questions. We are agile and customer-focused, always looking for ways to deliver an exceptional experience.
• OWNERSHIP. We own our role completely, caring for every detail that shapes the SSP experience. Through genuine hospitality and continuous improvement, we make every moment matter.
www.foodtravelexperts.com
What you'll do
- The Customer Service Assistant will operate delivery equipment for train-side deliveries and manage the loading and offloading of catering equipment. They will also be responsible for order assembly and stock control while complying with health and safety regulations.
Ready to join SSP?
Take the next step in your career journey