About this role
It's more than a career, it's a calling.
MO-REMOTEWorker Type:
RegularJob Highlights:
Technology Service Center Technician – Bring Technology to Life. Empower Every Caregiver.
Step into a role where every fix, every install, and every moment of support directly impacts the caregivers who deliver life‑changing care. As a Technology Service Center Technician, you’re not just troubleshooting devices—you’re keeping a healthcare system running, driving reliability, and helping thousands of frontline workers focus on what matters most: patients.
Schedule: Sunday - Thursday 12:30 p.m. to 9:00 p.m.
Job Summary:
Provides first line support and resolution for password resets, and service requests. Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems. Remotely assists users of the organization's systems on all enterprise applications and hardware.Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
- Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users.
- Documents technical solutions to problems during resolution of an issue.
- Escalates issues appropriately to internal Analysts and Senior Analysts.
- Resolves Password resets/unlocks, printing, and remote assistance.
- Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution.
- Performs other duties as assigned.
EDUCATION
- High School diploma/GED or 10 years of work experience
EXPERIENCE
- One year of customer service experience
- High-volume call center or IT experience preferred.
PHYSICAL REQUIREMENTS
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
- None
Department:
9604060099 TSC Non Clinical Apps/SystemsWork Shift:
Evening Shift (United States of America)Scheduled Weekly Hours:
40Benefits:
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.
Other facts
About SSM Health
SSM Health is a Catholic, not-for-profit, fully integrated health system dedicated to advancing innovative, sustainable, and compassionate care for patients and communities throughout the Midwest and beyond. The organization’s 40,000 team members and 13,900 providers are committed to fulfilling SSM Health’s Mission: “Through our exceptional health care services, we reveal the healing presence of God.”
With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes hospitals, physician offices, outpatient and virtual care services, comprehensive home care and hospice services, a fully transparent pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves. For more information, visit ssmhealth.com
Visit jobs.ssmhealth.com to fulfill your calling with SSM Health. Together – We Care.
What you'll do
- The Technology Service Center Technician provides first line support for password resets and service requests, and second line support for Analysts regarding incoming calls and incidents. They assist users remotely with enterprise applications and hardware.
Ready to join SSM Health?
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