Pacific Northwest Transportation Services (PNWTS) is the proud supplier of carbon-neutral transportation services for the cruise industry in Victoria, British Columbia. As the exclusive supplier of buses on behalf of the Greater Victoria Harbour Authority (GVHA), PNWTS provides motor coaches and double-decker buses for shore excursion tours and shuttle connections for cruise lines and is the sole provider of dispatch services on the Terminal. 

We are looking for a Customer Service Agent to join our Sightseeing Victoria/Gray Line division starting March 2026.

The Customer Service Agent is responsible for delivering exceptional customer service while promoting and selling Gray Line Tours. This role serves as a welcoming conduit for visitors seeking to experience the best of Victoria.

Wages: $27.40 per hour

Positions Available: Part-Time and Casual (Seasonal)

Job Description:

• Answers questions and sells tickets for Gray Line Tours
• Verifies and redeems voucher booked by third party providers
• Welcomes quests onboard tours and provides general information about Victoria
• Performs an end of day by reconciling cash and machines payments
• Communicates with internal and external stakeholders
• Deals with customer concerns and compliance in a professional manner

Qualifications:

Knowledge

• At least 2 years of customer service and sales experience 
• Tourism experience is an asset
• Knowledge of Victoria and its local attractions is an asset
• Ability to communicate in languages other than English is an asset 
• Class 5 Drivers License is an asset

Skills

• Strong sales capabilities 
• Strong interpersonal skills using patience, tact and courtesy
• Proven problem-solving skills 
• Cash-handling practices and reconciling daily sales

 Abilities

• To work independently, and as part of a team.
• To be adaptive and work in fast-paced atmospheres
• To work under pressure and must be available to work evenings and weekends
• Must be available to work a variety of shifts, with adaptable scheduling
• Must be able to stand and work for extended periods of time - up to 8hrs increments
• Be able to lift up to 25 pounds and push/pull items
• Work both indoors and outdoors and feel comfortable working in crowded spaces and in all weather conditions. 

To Apply: If you are looking to broaden your horizon and are committed to making a difference, we’d like to meet you. 

As part of our hiring process, we use the Predictive Index Behavioural Assessment to better understand how your natural work style aligns with the role and our company culture. While we encourage applicants to complete the assessment, it is not a mandatory requirement to apply for any open roles. The assessment takes only 10-15 minutes to complete and has nor right or wrong answer – just be yourself!

Please follow this link to complete the assessment: 

https://assessment.predictiveindex.com/467W/c98f345d-fcd5-473e-9caf-075ccce6ca59?type=candidateba

To learn more about our operations and company culture, mission, and vision, please view our website at www.pnwts.com, as well as our Sightseeing Victoria/Gray Line division at https://sightseeingvictoria.com/

Pacific Northwest Transportation Service is committed to Employment Equity. We welcome and embrace applicants with diverse experiences, abilities, backgrounds and perspectives. If you have preferred pronouns, please let us know when you apply. 

Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.