Partner Success Manager 

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.  

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.  

Position Title: Partner Success Manager 

Job Description: 

The Partner Success Manager serves as the primary strategic and operational liaison for SSA Group’s admission services partners, ensuring they receive exceptional support, guidance, and expertise across all admissions, membership, and ticketing initiatives. This role is responsible for developing strong partner relationships, understanding operational and business needs, and driving forward the projects, optimizations, and cross functional work required to deliver successful outcomes. 

Partner Success Managers lead conversations, uncover opportunities, anticipate risks, and coordinate with internal teams to ensure clarity, alignment, and execution. This role requires strong strategic thinking, operational understanding, and the ability to communicate effectively with both internal stakeholders and partner leadership teams. 

This position directly contributes to the success of some of the most iconic cultural attractions in the world—supporting their missions around sustainability, conservation, guest experience, and community impact. 

Responsibilities may consist of (but not limited to): 

• Serve as the primary point of contact for assigned partners, building strong, trustbased relationships grounded in clear communication and a deep understanding of their goals.  

• Lead strategy discussions across admissions, membership, pricing, and event planning, identifying opportunities to enhance revenue, guest experience, and overall performance.  

• Manage partner initiatives end-to-end by coordinating with cross functional teams (Product, Marketing, Finance, Implementations, etc.) and translating partner needs into clear, complete requirements.  

• Understand partner contract commitments and help guide partners and internal teams in staying aligned on expectations, deliverables, and what falls within contract scope. 

• Monitor progress through Jira, dashboards, and internal tools; identify risks early, drive needed decisions, and communicate updates to partners and internal stakeholders.  

• Review data, reporting trends, and discrepancies, collaborating with internal teams to investigate and resolve issues with clarity and accuracy.  

• Support key milestones—including go lives, presales, major campaigns, and pricing transitions—ensuring expectations, timelines, and processes are clearly communicated.  

• Work closely with Coordinators to maintain organized documentation, aligned task tracking, and effective information flow across all initiatives.  

• Represent the company with confidence, professionalism, and a service oriented mindset, advocating for partner needs while also protecting internal standards, best practices, and long-term strategic priorities to ensure outcomes that work for both the partner and our organization. 

Requirements: 

• Bachelor’s degree in business, hospitality, operations, or a related field (or equivalent experience). 

• 3–5+ years of experience in partner management, customer success, or a client facing role that blends cross functional coordination with elements of guest experience or hospitality. 

• Experience in the attractions, hospitality, entertainment, or nonprofit industry strongly preferred. 

• Strong relationship building skills with the ability to communicate clearly and confidently at all levels, including frontline teams and partner leadership. 

• Demonstrated ability to manage multiple priorities, timelines, and projects in a fast paced environment. 

• Strong analytical thinking and the ability to interpret data, identify trends, and guide discussions with partners. 

• Proficiency with MS Office Suite and comfort working with dashboards, reports, and project management tools. 

• Experience with Atlassian products (Jira, Confluence) preferred. 

Core Competencies: 

• Relationship Management & Communication: Builds strong, trust based relationships; communicates clearly and professionally; adapts communication style for different audiences. 

• Strategic & Proactive: Understands partner goals, anticipates partner needs and risks, identifies opportunities, anticipates risks, and develops clear, actionable recommendations. 

• Project & Initiative Leadership: Leads cross functional work, aligns stakeholders, and keeps initiatives on track from planning through execution. 

• Organization & Planning: Breaks down complex projects into clear tasks, timelines, and deliverables; ensures internal and partner alignment. 

• Analytical Skills & Attention to Detail: Reviews data, identifies gaps or discrepancies, and collaborates to resolve issues accurately and efficiently. 

• Collaboration & Teamwork: Works closely with Coordinators, internal teams, and partner stakeholders to ensure shared success. 

• Adaptability & Resilience: Balances shifting priorities, navigates changing timelines, and maintains a calm, solutions oriented approach. 

• Professionalism & Partner Advocacy: Represents the company with confidence, diplomacy, and a service oriented mindset, always advocating for the partner experience while upholding internal standards. 

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) 

Compensation and Benefits: 

• Full-Time, Exempt 

• Final compensation determined by experience, education, and internal equity 

• Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to schedule time off as needed within business scope. 

• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee 

• premiums applicable. 

• Participation in a 401(k) program with a 15% company match (eligible after one year of employment). 

• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following 

• submission and approval of leave 

• Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event (4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline 

• Up to 5 days Paid Bereavement Leave 

• $75 monthly cell phone stipend 

• Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting 

SSA Group, LLC and its family of companies — including SSA Holdings, A&F Souvenir, Cinchio and Behavioral Essentials — are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. We are committed to diversity and inclusion in all hiring practices and welcome applicants from all backgrounds, recognizing that a diverse team strengthens our impact.