As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

• Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits
• Handling complaints in line with area guidelines
• Processing non-standard or complex transactions/calculations, including manual processing where required, ensuring that TCF principles are upheld
• Contacts customers by telephone, fax, e-mail or letter to resolve queries/obtain information
• Deals with customer data ethically and in accordance with FCA requirements
• Checks the work of others where appropriate to ensure that standards of accuracy, clarity and financial integrity are maintained, and that TCF principles are upheld
• Provides informal guidance and/or training for colleagues as required
• Completes independent quality and accuracy checking of work
• Supports and takes an active role in service improvement/process improvement initiatives or projects as required
• Assists management team where appropriate
• Keeps own knowledge of processes, products and appropriate regulation up to date
• Achieves agreed performance levels
• Implements and maintains personal development plan, and is proactive in own self development
• Completes performance management documentation in line with agreed timescales
• Displays key behaviours at appropriate level

To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed

• To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled
• To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation
• To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role

All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

• To be quality driven, aiming for 100% accuracy and timeliness of delivery
• To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
• To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
• To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
• To communicate and promote the values which reinforce and support a consistent quality culture

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.