About this role
Description
Patient Account Representative
We are seeking a detail-oriented and compassionate Patient Account Representative to join our healthcare team. In this vital role, you will serve as a key point of contact for patients regarding their billing and account inquiries, ensuring a smooth and positive experience while maintaining accurate financial records. If you are organized, customer-focused, and have a strong understanding of healthcare billing processes, we encourage you to apply and become part of our dedicated team committed to providing exceptional patient service.
Key Responsibilities:
- Manage patient accounts by processing payments, adjustments, and collections accurately and efficiently
- Respond to patient inquiries regarding billing statements, insurance claims, and payment options
- Verify patient insurance coverage and eligibility to facilitate accurate billing
- Collaborate with insurance companies and healthcare providers to resolve billing issues
- Maintain confidentiality of patient information in compliance with HIPAA and other regulations
- Reconcile accounts and prepare reports related to billing and collections
- Assist in the preparation of billing documentation and ensure timely submission of claims
- Educate patients on their financial responsibilities and available payment plans
Skills and Qualifications:
- High school diploma or equivalent; associate’s degree or higher preferred
- Prior experience in medical billing, patient accounts, or healthcare administration is a plus
- Strong knowledge of medical billing software and electronic health records (EHR) systems
- Excellent communication and interpersonal skills
- Attention to detail and strong organizational abilities
- Ability to handle sensitive information with discretion and professionalism
- Knowledge of insurance policies, coding, and billing regulations
- Problem-solving skills and the ability to work independently and as part of a team
Join our organization and be part of a supportive environment that values professional growth, teamwork, and delivering outstanding patient care. We offer competitive benefits and opportunities for advancement in a dynamic healthcare setting.
Other facts
About Springhill Medical Center
Springhill Medical Center is a full service hospital serving southwest Alabama. Our surgical services include outpatient, inpatient, open heart, and robotic surgery. The hospital is equipped with the latest diagnostic equipment, meaning doctors have advanced technology to help them quickly determine a patient's health issue. Springhill's unique heart center offers state-of-the-art services all under one roof. And, the campus is home to primary care physicians, a senior residence, sleep studies center, cancer center, orthopaedic surgery center, wound care & hyperbaric center, and an emergency department staffed by all board-certified emergency medicine physicians.
What you'll do
- The Patient Account Representative will manage patient accounts by processing payments, adjustments, and collections, while also responding to patient inquiries regarding billing statements, insurance claims, and payment options. Key duties include verifying insurance coverage, collaborating with insurance companies to resolve billing issues, and maintaining patient confidentiality.
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