Billing Systems Specialist

<div class="content-intro"><h2><strong>Our mission: to eliminate every barrier to mental health.</strong><strong><br></strong></h2> <p>At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,<strong> </strong><a href="https://www.springhealth.com/our-approach"><strong>Precision Mental Healthcare</strong></a>, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.</p> <p>We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a <a href="https://www.springhealth.com/news/first-net-roi-performance-guarantee-in-mental-health?utm_medium=DSMN8&amp;utm_source=LinkedIn"><strong>net positive ROI</strong></a> for employers and we are the only company in our category to earn <a href="https://www.springhealth.com/news/validation-institute-certifies-spring-health-delivers-net-savings-for-customers"><strong>external validation</strong></a> of net savings for customers.</p> <p>We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.</p></div><p>Reporting to the Manager, Billing, the Billing Systems Specialist will serve as the technical and operational owner of our practice management system (Apero). They will also serve as the primary liaison between HOPS and BI and HOPS and Product, ensuring optimal performance to support patient billing and revenue cycle management.&nbsp; This remote role is part of the Health Plan Operations team and plays a critical role in enhancing billing workflows, data quality, and cross-functional collaboration. <em>At Spring Health we value internal mobility. <strong>We have identified a strong internal candidate for this position. We still encourage candidates to apply.</strong></em></p> <p><strong>What you’ll do:&nbsp;</strong></p> <ul> <li>Act as the primary liaison with Apero, our practice management system vendor, to resolve issues, implement enhancements, and track system requests</li> <li>Collaborate with the Business Intelligence team and the Product Team to define and validate reporting and data needs related to billing and revenue operations</li> <li>Optimize system workflows, configurations, and integrations to improve efficiency and reduce billing errors</li> <li>Troubleshoot system issues, partnering with internal IT/Product, external vendors, and BI teams to coordinate resolution</li> <li>Document processes, system updates, and best practices to support team training and knowledge sharing</li> <li>Provide strategic input on new system solutions and upgrades to enhance revenue cycle performance</li> </ul> <p><strong>What success looks like in this role:&nbsp;</strong></p> <ul> <li>Apero system uptime and issue resolution SLAs consistently met or exceeded</li> <li>Process Automation Impact: One to two manual workflows automated or optimized per quarter with time savings quantified.</li> <li>At Least 2 System Improvements per quarter</li> <li>Streamlined billing workflows with measurable reductions in manual tasks and errors</li> <li>Reporting dashboards for billing metrics launched in partnership with BI within 90 days</li> <li>Clear and current documentation repository for key system processes and updates</li> </ul> <p><strong>What you’ll bring:</strong>&nbsp;</p> <ul> <li>3+ years of experience in healthcare revenue cycle operations, especially in billing systems or practice management tools</li> <li>Hands-on experience with practice management systems; Apero experience strongly preferred</li> <li>Strong technical aptitude with the ability to translate operational needs into scalable system solutions</li> <li>Excellent communication and collaboration skills across technical and non-technical teams</li> <li>Analytical mindset with a focus on continuous improvement and process optimization</li> <li>Familiarity with healthcare compliance and data reporting requirements</li> </ul> <p>The target base salary range for this position is<strong><em> $41.03 - $47.18 </em></strong>and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using <a href="https://springhealth.link/jd-2022-09-radfordcomp"><strong>Radford Global Compensation Database</strong></a><strong> </strong>at minimum to ensure competitive and fair pay.&nbsp;</p> <p><strong>Benefits provided by Spring Health:</strong></p> <p><strong>Note</strong>: We have even more benefits than listed <a href="https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits">here</a> and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. <em><br></em></p> <ul> <li>Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to <a href="https://www.onemedical.com/membership/"><strong>One Medical</strong></a><strong> </strong>accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.</li> <li>Employer sponsored 401(k) match of up to 2% for retirement planning</li> <li>A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.</li> <li>We offer competitive paid time off policies including vacation, sick leave and company holidays.</li> <li>At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.</li> <li>Access to <a href="https://www.noom.com/"><strong>Noom</strong></a><strong>, </strong>a weight management program—based in psychology, that’s tailored to your unique needs and goals.&nbsp;</li> <li>Access to fertility care support through <a href="https://springhealth.link/jd-2023-07-carrotbenefit"><strong>Carrot</strong></a>, in addition to $4,000 reimbursement for related fertility expenses.</li> <li>Access to<strong> </strong><a href="https://springhealth.link/jd-2023-07-gympassbenefit"><strong>Wellhub</strong></a>,&nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription</li> <li>Access to <a href="https://www.brighthorizons.com/"><strong>BrightHorizons</strong></a>, which provides sponsored child care, back-up care, and elder care</li> <li>Up to $1,000 Professional Development Reimbursement a year.</li> <li>$200 per year donation matching to support your favorite causes.</li> </ul><div class="content-conclusion"><p><strong>Not sure if you meet every requirement?</strong> <a href="https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907">Research shows</a> that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to <a href="https://www.springhealth.com/careers">Thrive</a>. If this role excites you, we encourage you to apply.</p> <p><strong>Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:</strong><strong> </strong><span style="text-decoration: underline;"><a href="https://drive.google.com/file/d/1TjOJ7_OtSkacBqhs5-jMsrMV6lySQXdw/view?usp=sharing"><strong>Our Values</strong></a></span></p> <p><strong><em>Our privacy policy:&nbsp;</em></strong><a href="https://springhealth.com/privacy-policy/"><strong><em>https://springhealth.com/privacy-policy/</em></strong></a></p> <p><em>Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.</em></p></div>