About this role
- Ангажовање купаца и техничка подршка: Пружање техничких смерница и решења купцима, одговарање на продајне упите и нуђење прилагођених препорука за стандардне и пројектоване производе.
- Техничка подршка прве линије: Нуди техничку подршку прве линије за решавање проблема и савете о апликацијама, помажући купцима у решавању проблема.
- Управљање пројектима захтева за понуде (RFQ): Управљајте додељеним захтевима за понуде (RFQ), обезбеђујући детаљне, тачне и благовремене одговоре у складу са потребама купаца и кључним индикаторима учинка (KPI).
- Вођење напретка пројекта: Надгледање напретка пројеката купаца, укључујући понуде, куповину, пуштање у рад и постпродајну подршку.
- Међуфункционална сарадња: Служи као кључна веза између техничког, продајног и ширег тима за корисничко искуство како би се осигурала беспрекорна комуникација и ефикасна испорука пројекта.
- Истраживање тржишта: Спроведите истраживање тржишта како бисте били информисани о трендовима у индустрији, активностима конкуренције и потребама купаца.
- Извештавање о продаји: Водите тачну евиденцију о продајним активностима, интеракцијама са купцима и статусу продајног процеса у CRM систему.
- Повратне информације од купаца: Прикупите и анализирајте повратне информације од купаца како бисте побољшали услуге и продајне процесе.
- Обука и развој: Континуирано унапређујте своје знање о нашим производима и услугама, као и о техникама продаје и најбољим праксама у индустрији.
- Инжењерска квалификација (нпр. диплома основних студија , мастер студија) или еквивалентно техничко искуство на сличној позицији, идеално код мултинационалног произвођача.
- Снажна техничка позадина са доказаним искуством у корисничкој служби, техничкој подршци или управљању пројектима.
- Због наше базе купаца, течно познавање енглеског језика је неопходно.
- Требало би да поседујете знање барем једног балканског језика (нпр. српског или хрватског) . Ова језичка способност ће побољшати нашу способност да пружимо висококвалитетну подршку и ојачамо односе са клијентима широм региона.
Job Title: Technical and Inside Sales Engineer- Balkans / Технички и продајни инжењер
Location: Belgrade, Serbia
Location Type: Hybrid
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/
Watson-Marlow Fluid Technology Solutions is part of Spirax
Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group
with expertise in the control and management of steam, electric thermal
solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging
team, participate in challenging yet critical work, and experience ongoing
growth opportunities to help you achieve your full potential. Visit our
website to learn more.
Job Summary:
We are seeking a dynamic and motivated Inside Sales
Engineer to join our team. This role is pivotal in identifying and nurturing
customer relationships, with the primary goal of creating sales opportunities through the support, and
preliminary approach that he provides for incoming leads. The ideal candidate will have
a keen interest in both engineering and sales, and will thrive in a fast-paced,
collaborative environment.
As an Inside Sales Engineer, you will be responsible
for initiating and maintaining customer relationships, taking orders for repeat
business, and identifying new sales opportunities. You will also play a crucial
role in supporting our sales engineers by opening doors by preliminary prospects.
This is an exciting opportunity for someone who is passionate about engineering
and has a knack for sales.
Inside sales is the process of connecting with
prospects or customers via calls, emails, or other online channels,
occasionally may have site survey together with SE for major projects. Inside sales is ideal for transactional business, and
usually relates to the spare parts and consumables needs and smaller problem
solving.
Key Responsibilities:
- Customer Engagement and Technical Support: Provide technical guidance and solutions to customers, addressing sales inquiries and offering tailored recommendations for both standard and engineered products.
- First-Line Technical Support: Offer first-line technical support for troubleshooting and application advice, assisting customers in resolving issues.
- Project Management of RFQs: Manage assigned RFQs (Requests for Quotations), ensuring detailed, accurate, and timely responses according to customer needs and KPIs.
- Lead Project Progression: Oversee the progression of customer projects, including quotations, purchasing, commissioning, and post-sale support.
- Cross-Functional Collaboration: Serve as the key interface between Technical, Sales, and the wider Customer Experience team to ensure seamless communication and efficient project delivery.
- Market Research: Conduct market research to stay informed about industry trends, competitor activities, and customer needs.
- Sales Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.
- Customer Feedback: Gather and analyse customer feedback to improve services, and sales processes.
- Training and Development: Continuously improve your knowledge of our products and services, as well as sales techniques and industry best practices.
Skills/Experience:
- An engineering qualification (e.g., Bachelor's Degree. MSc) or equivalent technical experience in a similar role, ideally with a multinational manufacturer.
- Strong technical background with demonstrated experience in customer service, technical support, or project management.
- Due to our customer base English fluency is essential.
- You should possess knowledge of at least one Balkan language (e.g. Serbian or Croatian ). This linguistic capability will enhance our ability to provide high-quality support and strengthen customer relationships across the region.
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:
- A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Additional support and benefits through our Everyone is Included Group Inclusion Plan
Everyone is Included at Spirax Group
We are passionate about creating inclusive and
equitable working cultures where everyone can be themselves and achieve their
full potential. For us, that means supportive teams and strong relationships
where everyone’s contribution is valued - across social and cultural
backgrounds, ethnicities, ages, genders, gender identities, abilities,
neurodiversity, sexual orientation, religious beliefs, and everything else
that makes us human and unique.
We want everyone to be able to make their difference here, so we will
always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we
have introduced a range of additional benefits through our Group Inclusion
Commitments. These include
- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more
Learn more at spiraxgroup.com/inclusion.
We are also a Disability Confident Committed Employer. If
you would like to apply using this scheme, please select this option in our
application form.
We are an equal opportunity employer committed to fostering an inclusive
and diverse workplace. We encourage candidates from all backgrounds to
apply.
If you require accommodations during the application process, please let us
know.
Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are
driven by innovation and are dedicated to creating an inclusive workplace
where everyone is empowered to make a difference. As a world leader in
manufacturing peristaltic pumps and associated fluid path technologies for
the life sciences and process industries, we offer a wide range of products,
including tubing, specialised filling systems and products for single-use
applications.
Our shared Purpose is to create sustainable value for all our stakeholders
as we engineer a more efficient, safer and sustainable world. Our
technologies play an essential role in critical industrial processes and
industrial equipment across industries as diverse as Food & Beverage,
Pharmaceutical & Biotechnology, Power Generation, Semiconductors and
Healthcare. With customers in 116 countries, we provide the solutions that
sit behind the production of many items used in daily life, from baked beans
to mobile phones!
Our inclusive culture and Values, unites us, guides our decisions and
inspires us everywhere that we operate. We support our colleagues to make
their difference for each other as well as customers, communities, suppliers,
our planet and shareholders by creating a truly equitable working environment
where everyone feels included.
Other facts
About Spirax-Sarco Ltd.
When industrial operations depend on heat that simply cannot fail, Chromalox brings unmatched technical knowledge and high‑performance electric heating solutions that stand the test of time in the harshest conditions. Our technologies deliver resilience and consistency while enabling practical, real‑world progress toward decarbonization.
What you'll do
- The role involves engaging customers by providing technical guidance, addressing sales inquiries, and offering tailored product recommendations, while also managing assigned Requests for Quotations (RFQs) to ensure timely and accurate responses.
Ready to join Spirax-Sarco Ltd.?
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