Service Engineer

Location: Cheltenham, UK
Benefits: (UK only) 27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Share scheme, Enhanced pension plan, Life assurance, On-site gym, Free on-site parking, Salary sacrifice schemes for Technology and Electric Vehicles.


Role overview:
To carry out commissioning, service and repair of company supplied equipment and to carry out
customer training programs on site, delivering high levels of service excellence.

Your objectives and responsibilities will focus on:
• Liaise with service coordinators to ensure that work is planned efficiently.
• Ensure service provided to customer complies with contractual obligations.
• Carry sufficient stock to satisfy needs of service agreements owned and follow processes for
• adding additional items when additional stock is required.
• Prepare in advance of service visits, ensuring that all relevant information is available such
as drawings and instruction manuals.
• Ensure that customer is made aware of any outstanding issues and how they will be
addressed prior to leaving site.
• Complete detailed job sheets whilst on site and obtain customer signature prior to leaving
site
• Identify and support continuous improvement projects providing exemplary service and
• customer delight across the business

Your previous experience is likely to include….
• Electrical or Mechanical background
• Gained experience of product range
• Gained experience of various steam processes
• Gained experience of instrumentation

To be successful in this role you will demonstrate…
Company Core Values at all times
• CCNSG
• CSCS Engineering Services Skill Card
• Electrical or Mechanical qualification
• Full UK Driving License
• In depth knowledge of Spirax products and their operation
• Communication and rapport building skills
• Ability to work autonomously and under pressure
• Passion, energy and enthusiasm

Please paste experience and skills here using 'paste with word' function

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.