About this role
Position Overview
We are seeking motivated individuals to join our customer service team. This role is ideal for fresh graduates or SPM holders looking to build a career in customer service. Full training will be provided to ensure success in the role.
Salary & Benefits
Basic Salary: RM3,000
KPI Incentive: Up to RM200
Total Compensation: Up to RM3,200/month
Location
Ara Damansara, Petaling Jaya
Working Hours
5 working days per week, 2 days off (shift‑based)
Monday–Friday: 7.30AM – 6.00PM
Saturday–Sunday: 8.00AM – 5.00PM
Key Responsibilities
Handle inbound and outbound customer calls (main line, operator, and sales enquiries)
Manage service mailbox enquiries
Perform first call resolution (FCR)
Escalate cases to relevant business units when required
Liaise with internal teams on service request status
Provide clear and accurate information to customers
Ensure customer issues are resolved or properly followed up
Requirements
Strong communication skills in English, Bahasa Malaysia, and Mandarin (spoken and written)
SPM holders and fresh graduates are encouraged to apply
No prior experience required; training will be provided
Other facts
About Sperton Global AS
SPERTON is a full-range provider of Global Recruitment, People Management, Global Mobility and Business support services within focused industry sectors. Our head office is located in Norway. We have over 20 years’ of experience supporting clients within the Human Resources area. We can support you globally through our own companies and partners in more than 140 countries.
Sperton had been specializing in the supply of the very best freelance and permanent white-collar professionals working with projects. We provide consultant and recruitment services to companies of all types and sizes, including consultancies, contractors, sub-contractors, developers and end clients operating across a wide range of projects and environments.
Now our services also include People Management, Global Mobility and Business Support Services.
Legal entity set-up, payroll services, HR administration, compliance, and insurance provision, cultural awareness training, and mobility support – everything needed to work compliantly with local legislation and regulations in different countries.
With over 20 years of global experience within project execution, we understand your challenges and know how to support you from the start to the end of the project.
What you'll do
- The Customer Service Executive will handle inbound and outbound customer calls, manage service mailbox enquiries, and ensure customer issues are resolved. They will also liaise with internal teams and escalate cases when necessary.
Ready to join Sperton Global AS?
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