About this role
Key Responsibilities
Incident Management: Monitor, resolve, and escalate system issues.
Problem Management: Conduct root cause analysis and implement permanent fixes.
Change Management: Review and oversee system changes without disruption.
Service Excellence: Ensure SLA compliance and deliver performance reports.
Leadership: Mentor junior staff and coordinate team operations.
Continuous Improvement: Optimize processes and train staff on new systems.
Requirements
Degree in Computer Science/Engineering or related field.
Minimum 10 years in application support, with at least 6 years in banking.
Strong knowledge of core banking, payments (SWIFT, ACH, RTGS), data warehousing.
Hands‑on with SQL, Oracle, Unix/Linux, Windows Server, AS400.
Familiarity with monitoring tools like ITRS Geneos, Splunk.
Bonus: ITIL methodology, scripting, cloud platforms (AWS, Azure, GCP).
Independent, proactive, and excellent communicator.
Other facts
About Sperton Global AS
SPERTON is a full-range provider of Global Recruitment, People Management, Global Mobility and Business support services within focused industry sectors. Our head office is located in Norway. We have over 20 years’ of experience supporting clients within the Human Resources area. We can support you globally through our own companies and partners in more than 140 countries.
Sperton had been specializing in the supply of the very best freelance and permanent white-collar professionals working with projects. We provide consultant and recruitment services to companies of all types and sizes, including consultancies, contractors, sub-contractors, developers and end clients operating across a wide range of projects and environments.
Now our services also include People Management, Global Mobility and Business Support Services.
Legal entity set-up, payroll services, HR administration, compliance, and insurance provision, cultural awareness training, and mobility support – everything needed to work compliantly with local legislation and regulations in different countries.
With over 20 years of global experience within project execution, we understand your challenges and know how to support you from the start to the end of the project.
What you'll do
- The Banking Recovery Lead is responsible for monitoring and resolving system issues, conducting root cause analysis, and ensuring service excellence through SLA compliance. Additionally, they will mentor junior staff and optimize processes for continuous improvement.
Ready to join Sperton Global AS?
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