444 -Business Coordinator

Description

Our Company’s Story:

Founded in St. Petersburg, Florida in 1978, we are celebrating 45 years of leadership and innovation in the sheet metal and aluminum rainware manufacturing and contractor direct industry. Spectra Gutter Systems moved to Atlanta in 1992 and transformed our manufacturing and distribution organization from a small regional supplier into what we now enjoy as a dominant market present in the premier manufacturing and distribution of painted gutter rainware products in North America.

Spectra Gutter Systems has over 35 manufacturing and distribution facilities nationwide to service customer needs and raise the profitability of our partners’ businesses. 

Our Core Values:

1. Stewardship
2. Integrity
3. People-Centric
4. Innovation
5. Servantship 

Your Seven Pillars for Success:

1. Safety: Our unwavering mission is to prioritize the safety and well-being of our employees, customers, and the communities we serve. We are committed to fostering a culture of vigilance, continuous improvement, and shared responsibility for safety. Via robust safety practices, education, and innovation, we strive to create environments where everyone can thrive without compromising safety.
2. Quality Assurance: It is our desire to uphold the highest standards of quality in all aspects of our business. We are committed to providing products/services that exceed expectations, promote continuous improvement, and ensure satisfaction and trust of our people and customers alike. Through innovation, rigorous testing, and a relentless pursuit of excellence, we aim to be synonymous with unparalleled quality in every fiber of our operations.
3. Inventory: Our mission is to achieve seamless inventory management that optimizes efficiency and exceeds expectations. We are dedicated to maintaining precise control over stock, employing innovative technologies, and implementing strategic practices to ensure timely delivery, reduce waste, and enhance overall operational excellence. Our commitment is to meet customer demands with accuracy and reliability, positioning us as the leader in effective inventory solutions within our industry.
4. Customer Service Experience and Customer Business Growth: Our commitment is to build lasting relationships with our customers, by placing them at the heart of everything we do. We are dedicated to creating an unparalleled customer service experience through attentive, personalized, and timely support. Through a culture of empathy, proactive communication, and relentlessness to always improve, we strive to exceed customer expectations with each interaction.
5. Meeting Location-based Goals: Our success is measured by the fulfillment of our goals and the enduring impact we create in the realms of our vision and mission. Through a combination of dedication, collaboration, adaptability, strategic planning, and a relentless pursuit of excellence, we aim to not only meet but exceed our objectives.
6. Personnel Management: Our mission is to empower and inspire our teams. We strive to do this by attracting, developing, and retaining top talent through fostering a culture of respect, professional growth, and inclusivity. Via strategic leadership, transparent communication, and ongoing support/development, our goal is to create an environment where every individual can thrive and contribute their best to the success of our collective endeavors.
7. Financials: Our financial goal is to ensure sustainable growth and prosperity within our organization. This is achieved through sound fiscal management, transparency of reporting, and strategic investments. Through prudent financial planning, risk mitigation, and continuous optimization, we will continue to meet our financial objectives and secure the long-term financial health of the organization.

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Position Overview:

Join the Spectra Gutter Systems team as a Retail Coordinator! You’ll play a critical role in managing order flow, ensuring accurate invoicing, and maintaining compliance across retail partners. This position supports revenue flow and helps protect margins by reducing fines and improving operational efficiency.

Key Responsibilities

•  Manage EDI order flow through retailer portals (e.g., CommerceHub) and resolve order errors.
•  Maintain accurate inventory levels across all retail systems to enable 100% fulfillment accuracy.
•  Validate and complete invoices; reconcile ICT transactions and resolve discrepancies.
•  Contest retailer fines and conduct audits on delivery, ASN accuracy, and in-full metrics.
•  Ensure scorecard accuracy and challenge discrepancies to improve performance.
•  Address retailer complaints and support customer service resolution.
•  Manage open POs and invoicing through ERP/SAP and E21 systems.
•  Collaborate with internal teams (Customer Service, Logistics, AR, Purchasing) to ensure seamless order flow.

Qualifications

•  Bachelor’s degree preferred in Business, Supply Chain, or related field.
•  2+ years of experience in retail coordination or supply chain.
•  ERP/SAP experience required; familiarity with EDI systems and E21 strongly preferred.
•  Proficiency in Microsoft Excel and retailer compliance portals (CommerceHub, SupplierHub, Lowes.com).
•  Strong analytical, organizational, and communication skills.

Success Measures

•  Reduction of fines and chargebacks.
• On-time and error-free order and invoice processing.
•  Improved compliance and scorecard performance.
•  Positive feedback from internal teams and retail partners.